one remark on this.
If you are on ARS 7.1 you must use arsignal -r instead of arsignal -g
(perhaps this changed in 7.0, don't know exactly)
arad...@affhc151:/home/upiefke/bin/git> /apps/ars/ars710p4/bin/arsignal
Usage: /apps/ars/ars710p4/bin/arsignal -c hostname[:port] [sigArgument]
- read configuration file
/apps/ars/ars710p4/bin/arsignal -g hostname[:port] [sigArgument]
- read group information
/apps/ars/ars710p4/bin/arsignal -m hostname[:port] [sigArgument]
- read computed group information
/apps/ars/ars710p4/bin/arsignal -l hostname[:port] [sigArgument]
- read license information
/apps/ars/ars710p4/bin/arsignal -a hostname[:port] [sigArgument]
- update alert user information
/apps/ars/ars710p4/bin/arsignal -u hostname[:port] [sigArgument]
- read user information
/apps/ars/ars710p4/bin/arsignal -d hostname[:port] [sigArgument]
- transfer signal to DSO process
/apps/ars/ars710p4/bin/arsignal -p hostname[:port] [sigArgument]
- transfer signal to application process
/apps/ars/ars710p4/bin/arsignal -r hostname[:port] [sigArgument]
- recache definitions from database
/apps/ars/ars710p4/bin/arsignal -b hostname[:port] [sigArgument]
- recache and reload archive definitions
/apps/ars/ars710p4/bin/arsignal -e hostname[:port] [sigArgument]
- recache and reload escalation definitions
/apps/ars/ars710p4/bin/arsignal -version - prints the version
information
________________________________
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Joe D'Souza
Gesendet: Dienstag, 23. Dezember 2008 15:09
An: arslist@ARSLIST.ORG
Betreff: Re: AW: how to use Application-Format-Qual-ID
**
Serouche,
Use it in an Escalation in a Run Process if the change to the default
prefix is at a definite interval after changing the prefix using a
Direct SQL
Syntax:
/install/path/of/your/application/bin/arsignal -g <hostname>:<port
number if applicable>
If the change in prefix happens on an event rather than a interval, try
creating a form and set an entry to it on that event that triggers the
above..
Cheers
Joe
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Remedy Maniac
Sent: Tuesday, December 23, 2008 9:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: AW: how to use Application-Format-Qual-ID
** Thank you Joe,
This seems to be fine. Tickets in that schema are not created
that often.
But I don't really see how I could use the arsignal in my flow
...
could you tell me more please?
Thank you
serouche
Joe D'Souza wrote:
**
What exactly do you want your Request Id to be?
The Run Process you thought might help as Martin pointed
out is to convert internal meta data that represents run if
qualification into what you see in the Admin too and vice versa.
Dynamically changing prefixes of Request ID's can be
done provided you recache the definition immediately after triggering
the change in the default value of the prefix. You can do this using the
arsignal command with the -g switch.
Having to recache the definitions obviously mean you
cannot do it too often (like every 5 minutes) because it would hammer
your performance..
Cheers
Joe
-----Original Message-----
From: Action Request System discussion
list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Remedy Maniac
Sent: Tuesday, December 23, 2008 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: AW: how to use
Application-Format-Qual-ID
** I just tried your idea. I get the following:
Next available ID produces an Entry ID that
overflows Entry ID field --
contact the Administrator (ARERR 305)
This is probably because we already have 8000
rows in the form.
The idea is to have every year <some
string>YEAR0001, <some string>YEAR0002,<some string>YEAR0003,<some
string>YEAR0004, ...
So right now what I do is every year after the
first ticket is created I export the row in a arx format. I manually
make the change. Then import with the import tool.
And this way the next id gets the right format.
And we are safe for the rest of the year.
But I'd like to have this self-service by Remedy
itself.
I am starting to doubt in the power of this
tool. So it has at least one limitation.
Conny Martin wrote:
**
this special run process wouldn't help
you.
Documentation says: "Converts an
internal representation of a qualifier into a qualification string using
ID format. "
It deals with qualifiers not request_id
formats.
What about setting the Default-Value of
the request_id field to <some string>YEAR ? You have to adjust this
every year, but it's simple.
Kind Regards Conny
________________________________
Von: Action Request System discussion
list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Remedy Maniac
Gesendet: Dienstag, 23. Dezember 2008
14:00
An: arslist@ARSLIST.ORG
Betreff: how to use
Application-Format-Qual-ID
** Dear listers,
some of my users would like to have a
fancy Request_ID in the following format:
<some string>YEAR<Id number in 4 digits>
After many unsuccesfull attempts, I
believe the Process Application-Format-Qual-ID could help
The problem is I don't get it work.
Could somebody give a hint on how to use
this Process?
Or simpler, if anybody has a better
idea, please share.
Thanks
Serouche
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