Martin just explained what has to be done.. and he pointed out the right table. I thought it was the field_dispprop that had the column defaultvalue.
Sorry for pointing out the wrong table name but I wasn't in front of a AR Server database to verify my notes to you.. Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Conny Martin Sent: Tuesday, December 23, 2008 9:38 AM To: arslist@ARSLIST.ORG Subject: AW: AW: how to use Application-Format-Qual-ID ** Serouche, following should do the trick update arschema set nextid = 1 where name = 'your form name' update field set defaultvalue = '<some string>2009' where fieldid = 1 and schemaid = (select schemaid from arschema where name = 'your form name') after that you have to issue arsignal -g your_server_name This causes the arserver to recache all the form and field definitions from the database. Kind Regards Conny PS: you should test this procedure before using it on a production box ---------------------------------------------------------------------------- -- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Remedy Maniac Gesendet: Dienstag, 23. Dezember 2008 15:33 An: arslist@ARSLIST.ORG Betreff: Re: AW: how to use Application-Format-Qual-ID ** right now the Request_ID of my form has a default set to <some string> The ID's are at the moment in the following format: <some string>20080370, <some string>20080371, <some string>20080372, <some string>20080373, ... Let say the last ID of December 2008 will be <some string>20080380 Then the first ID of 2009 will be <some string>20090381 I'd like to avoid this. I'd like to have <some string>20090001 for the first ID of 2009 So thank you for the arsignal but again I don't see how I should use it. Direct SQL to update the field_dispprop table ? Is that what you meant? With a Run Process for arsignal at some time? Before or after the Direct SQL? Could you tell me more? Thanks Serouche Joe D'Souza wrote: ** Would you be a little more specific as to what you mean by saying 'flip my Request_ID' ? I have so far understood you need to change the prefix. That can be done with a Direct SQL to the database table field_dispprop to change the default for that schemaid. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Remedy Maniac Sent: Tuesday, December 23, 2008 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: AW: how to use Application-Format-Qual-ID ** Joe, many thanks for your tips. However, I still do not see how to built something to flip my Request_ID I created 2 triggers to update my T and H tables on insert. I noticed the API was somehow building the ID but nothing got inserted. So I am wondering whether now I need to combine my triggers with the arsignal or do I need something else? I don't really see how I should use the arsignal. I am not refering to the syntax. Could you help more please? Thank you Serouche PS: and I am on ARS 6.01 Joe D'Souza wrote: ** Serouche, Use it in an Escalation in a Run Process if the change to the default prefix is at a definite interval after changing the prefix using a Direct SQL Syntax: /install/path/of/your/application/bin/arsignal -g <hostname>:<port number if applicable> If the change in prefix happens on an event rather than a interval, try creating a form and set an entry to it on that event that triggers the above.. Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Remedy Maniac Sent: Tuesday, December 23, 2008 9:02 AM To: arslist@ARSLIST.ORG Subject: Re: AW: how to use Application-Format-Qual-ID ** Thank you Joe, This seems to be fine. Tickets in that schema are not created that often. But I don't really see how I could use the arsignal in my flow ... could you tell me more please? Thank you serouche Joe D'Souza wrote: ** What exactly do you want your Request Id to be? The Run Process you thought might help as Martin pointed out is to convert internal meta data that represents run if qualification into what you see in the Admin too and vice versa. Dynamically changing prefixes of Request ID's can be done provided you recache the definition immediately after triggering the change in the default value of the prefix. You can do this using the arsignal command with the -g switch. Having to recache the definitions obviously mean you cannot do it too often (like every 5 minutes) because it would hammer your performance.. Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Remedy Maniac Sent: Tuesday, December 23, 2008 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: AW: how to use Application-Format-Qual-ID ** I just tried your idea. I get the following: Next available ID produces an Entry ID that overflows Entry ID field -- contact the Administrator (ARERR 305) This is probably because we already have 8000 rows in the form. The idea is to have every year <some string>YEAR0001, <some string>YEAR0002,<some string>YEAR0003,<some string>YEAR0004, ... So right now what I do is every year after the first ticket is created I export the row in a arx format. I manually make the change. Then import with the import tool. And this way the next id gets the right format. And we are safe for the rest of the year. But I'd like to have this self-service by Remedy itself. I am starting to doubt in the power of this tool. So it has at least one limitation. Conny Martin wrote: ** this special run process wouldn't help you. Documentation says: "Converts an internal representation of a qualifier into a qualification string using ID format. " It deals with qualifiers not request_id formats. What about setting the Default-Value of the request_id field to <some string>YEAR ? You have to adjust this every year, but it's simple. Kind Regards Conny ---------------------------------------------------------------- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Remedy Maniac Gesendet: Dienstag, 23. Dezember 2008 14:00 An: arslist@ARSLIST.ORG Betreff: how to use Application-Format-Qual-ID ** Dear listers, some of my users would like to have a fancy Request_ID in the following format: <some string>YEAR<Id number in 4 digits> After many unsuccesfull attempts, I believe the Process Application-Format-Qual-ID could help The problem is I don't get it work. Could somebody give a hint on how to use this Process? Or simpler, if anybody has a better idea, please share. Thanks Serouche No virus found in this outgoing message. Checked by AVG. Version: 7.5.552 / Virus Database: 270.10.0/1861 - Release Date: 12/22/2008 11:23 AM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
