Er...everyone seems to be assuming that you are using the Out-of-the- box (OOTB) crap...I mean...solution from BMC/Remedy. Is this the case? Are you asking about processing emails in a OOTB environment or a custom application?
Steve _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
