The ARSystem Email Messages form will automatically parse and submit
tickets if the format of the incoming email is as follows:
char-set: windows-1252
#
# File exported Tue Jan 6 09:04:16 2009
#
Schema: Some_Form
Server: SomeServer
Login:
Password:
Action: Submit
# Values: Submit, Query
Format: Short
# Values: Short, Full
Z_Short_Desc !8!: N/A
Z_Assigned_To !4!:
Submitter !2!: $USER$
Status !7!: Active
# Values: Inactive, Active
You create this .arm file by clicking Tools/Export Mail Templates and
choosing the form and view you want to use (you can create a nice
little EmailTemplateView which contains only the fields you want
someone to be able to access via email).
If an email comes into the ARSystem Email Messages form with that
format above, APIs will automatically parse it out and submit (or
whatever is set as the Action) a ticket to the form listed as the
Schema:
Steve
On Jan 5, 6:54 am, Salma <salmabeg...@gmail.com> wrote:
> Hi Steve,
>
> I didnt know there is OOTB functionality to subit incidents through emails .
> Can u please explain me more on this .
>
> Regards,
> Salma
>
> ccrashh wrote:
>
> > Er...everyone seems to be assuming that you are using the Out-of-the-
> > box (OOTB) crap...I mean...solution from BMC/Remedy. Is this the
> > case? Are you asking about processing emails in a OOTB environment or
> > a custom application?
>
> > Steve
>
> > _______________________________________________________________________________
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>
> --
> View this message in
> context:http://www.nabble.com/How-to-submit-and-modify-incidents-problems-thr...
> Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
>
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