Thanks Steve.
ccrashh wrote: > > The ARSystem Email Messages form will automatically parse and submit > tickets if the format of the incoming email is as follows: > > char-set: windows-1252 > # > # File exported Tue Jan 6 09:04:16 2009 > # > Schema: Some_Form > Server: SomeServer > Login: > Password: > Action: Submit > # Values: Submit, Query > Format: Short > # Values: Short, Full > > Z_Short_Desc !8!: N/A > Z_Assigned_To !4!: > Submitter !2!: $USER$ > Status !7!: Active > # Values: Inactive, Active > > > You create this .arm file by clicking Tools/Export Mail Templates and > choosing the form and view you want to use (you can create a nice > little EmailTemplateView which contains only the fields you want > someone to be able to access via email). > > If an email comes into the ARSystem Email Messages form with that > format above, APIs will automatically parse it out and submit (or > whatever is set as the Action) a ticket to the form listed as the > Schema: > > Steve > > On Jan 5, 6:54 am, Salma <salmabeg...@gmail.com> wrote: >> Hi Steve, >> >> I didnt know there is OOTB functionality to subit incidents through >> emails . >> Can u please explain me more on this . >> >> Regards, >> Salma >> >> ccrashh wrote: >> >> > Er...everyone seems to be assuming that you are using the Out-of-the- >> > box (OOTB) crap...I mean...solution from BMC/Remedy. Is this the >> > case? Are you asking about processing emails in a OOTB environment or >> > a custom application? >> >> > Steve >> >> > >> _______________________________________________________________________________ >> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >> > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" >> >> -- >> View this message in >> context:http://www.nabble.com/How-to-submit-and-modify-incidents-problems-thr... >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com. >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/How-to-submit-and-modify-incidents-problems-through-email.-tp21214029p21324864.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
