Hi All, Question on SLA's. We are running ARS 7.0.1 patch 2 on Windows 2003.
Question is when SLA's are met and a user assigns the ticket to another group that does not use this SLA. SLA's are lost, removed from Incident. Terms in conditions I have are to apply to group, because of Business hours and what have you. So we have 4 groups that all have separate business hours. So the hours change for those groups SLA's depending on which one the Incident is assigned too. I am looking for best practices for these sla's to stay if they have been MET. Thanks Tim _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
