hah yeah, unfortunately that's the way my whole week has been going.
I guess 7.0.01 was developed by space men and installed on my servers :)
That's pretty much what I did though, plus I pointed out that the
matrix also lists 7.5 as the current version. So if it's not available
it shouldn't be the current one.
So maybe I'll get a response back by Tuesday saying they received my
response and they'll look into it.
Dylan
Quoting Carey Matthew Black <black....@gmail.com>:
Dylan,
Wow.... I bet you wish that was some kind of "Friday humor" post too...
It may help to point that (clueless) support person at the
compatibility matrix on BMC's site:
http://www.bmc.com/support/bmcremedycomp/index.htm
And specifically:
http://www.bmc.com/support/bmcremedycomp/AR_System_7_0_1_Compatibility-Matrix_v1_05.htm
Sigh.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On Fri, Jan 23, 2009 at 1:36 PM, Wheeler, Dylan
<dy...@cnd-systems.com> wrote:
Looks like my last email didn't go through. Sorry if it eventually does and
this doubles.
Just wanted to say good luck, still no joy for me. Here is the last response
I got from BMC.
--------------------------------------
Version 7.5 (the highlighted row) is not available. The latest version
available is 7.1.00. This customer may have received a copy of 7.5 somehow,
but they could not have ever downloaded from EPD, and will not be able to
until it is available. As for 7.0.01, I don't see that there is or ever was
a version 7.0.01. 7.1.00 is available, but 7.0.00 is not available for
shipment.
-------------------------------------
So I guess the 7.0.01 version I have running on my servers was created by
some mystical being and teleported on there.
Dylan
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