Just FYI, my understanding is that your Entitled Products list is linked to those products that are covered under your support contract - hence the need to manage your support IDs in EPD. You may wish to check if the support ID you entered into the EPD site is the one you have for your AR System purchase.
Although it's pretty cool to be called "space men" - I always wanted to be an astronaut. ;-) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Friday, January 23, 2009 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: My Entitled Products problem hah yeah, unfortunately that's the way my whole week has been going. I guess 7.0.01 was developed by space men and installed on my servers :) That's pretty much what I did though, plus I pointed out that the matrix also lists 7.5 as the current version. So if it's not available it shouldn't be the current one. So maybe I'll get a response back by Tuesday saying they received my response and they'll look into it. Dylan Quoting Carey Matthew Black <black....@gmail.com>: > Dylan, > > Wow.... I bet you wish that was some kind of "Friday humor" post too... > > > It may help to point that (clueless) support person at the > compatibility matrix on BMC's site: > > http://www.bmc.com/support/bmcremedycomp/index.htm > > And specifically: > > http://www.bmc.com/support/bmcremedycomp/AR_System_7_0_1_Compatibility > -Matrix_v1_05.htm > > > Sigh. > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On Fri, Jan 23, 2009 at 1:36 PM, Wheeler, Dylan > <dy...@cnd-systems.com> wrote: >> Looks like my last email didn't go through. Sorry if it eventually >> does and this doubles. >> Just wanted to say good luck, still no joy for me. Here is the last >> response I got from BMC. >> -------------------------------------- >> Version 7.5 (the highlighted row) is not available. The latest >> version available is 7.1.00. This customer may have received a copy >> of 7.5 somehow, but they could not have ever downloaded from EPD, and >> will not be able to until it is available. As for 7.0.01, I don't >> see that there is or ever was a version 7.0.01. 7.1.00 is available, >> but 7.0.00 is not available for shipment. >> ------------------------------------- >> >> So I guess the 7.0.01 version I have running on my servers was >> created by some mystical being and teleported on there. >> >> Dylan > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
