Hi JT
The error when AR Server was not installed properly was that a Service that is depends on (Portmapper) failed to start. Looking at the Service definition, the portmapper file (portmap.exe) was not present anywhere on the server. I think the errors I am seeing are related to Java - certainly the uninstall error message is specifically java, and I think the Dev Studio error message is also Java related. Perhaps I'll roll it all back again and replace the JDK 1.6.0_06 with a JDK 1.5 version and see if that helps. Regards. Dave David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of J.T. Shyman Sent: Thursday, January 29, 2009 10:16 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Installers - tales of woe I just installed AR 7.5 with all the bells and whistles except for LDAP integration on a Win2K3 VM with no issues at all. I've got JRE/JDK 1.5.0_12, though and not 1.6.0_06. I'm not sure if 1.6 is on the compatibility matrix or not.it _should_ be. I'm also using SQL 2005 and connected using Windows Authentication. What is happening when you try to start the service? Is there anything in the system or application logs on the server? --- J.T. Shyman _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Thursday, January 29, 2009 4:57 PM To: arslist@ARSLIST.ORG Subject: ARS 7.5 Installers - tales of woe Is it just me, or is anyone else having problems with the installers for ARS 7.5 ? Here's what's happening: Server: VMWare Windows 2003 Server DB: MSSQL2005 JDK: 1.6.0_06 JRE: 1.6.0_06 You have to make sure the server has a DNS suffix in its name (mine is not a member of a domain), and make sure that MSSQL Native Client Configuration has TCP/IP enabled. The first few attempts, I used the ARSuiteKitWindows installer. When the installer got to offering me the install options, I chose Custom and selected all the components to install except the LDAP integrations, Approval and Assignment engines which I don't need. So I should have had all the clients, AR Server, Mid-Tier, Web Services plugin, and Email engine. I chose to register with portmapper. I tried this a couple of times (fortunately, being on VMWare, I was able to revert to a snapshot of the virgin system) and each time the installers failed to install the portmapper (portmap.exe) so the AR Server couldn't start. (I think there may have been other files also not installed). After the failed installation, the uninstall options did not work (failed to find Class Main). So, then I tried repeating the installation, but not registering with Portmapper. This time the AR Server was not dependent on the missing portmap.exe file, but the installation still failed. The AR Server just would not start. Again the uninstall option (from Control Panel) would not work, so the VM was rolled-back again. I then tried the Minimal Install option (not custom) which installs just the AR Server. Registered with Portmapper, and to my (by now) surprise, it worked. The AR Server was installed, Portmapper was installed and everything seemed to be working. (Took another VM Snapshot at this point !!) Next step - re-run the installer and select the other Server components that I want - Email, Mid-Tier, Web Services Plugin. The installer ran and completed, installed Tomcat (for use with IIS) etc. with no issues. Great I thought. Next step - install the clients including Developer Studio. Run the installer again, choose only the client tools and all apparently completes, so I should be there. but. User Tool - if I set it to use a Preference Server, there don't seem to be any defaults set, so I go through Tools Options and set all the options. OK and log-in again and it hasn't saved them. I can get it to save Flat look on Forms, and a couple of other options, but not much else. Open the User Preferences record in the User Tool and set the options there. A few more 'take' but there are still some that I can't set and save (like ODBC Use Underscores). So, give up on using Preference Server and using the ini file all seems OK. Developer Studio - can't start it - 'The DevStudio executable launcher was unable to locate its companion shared library'. Tried reinstalling it again from the full installer, and also the client only installer - same result. I didn't have these problems when I tried a beta copy. This looks like one of the most tedious and unreliable installers I've come across in years. Oh, and the uninstall option still doesn't work - Java Virtual Machine Launcher - Could not find the main class. Program will exit. Installing ARS on a windows box used to be a breeze - definitely not now. Has anyone else had more luck? Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
