Same here, we installed all of the bells and whistles in a Window 2003 VM with SQL 2005 Java 1.6 and Tomcat that come bundled with it. Using RDP to install we were prompted to disable the temp dir flush and tscc.msc settings and reboot before it would continue. I was actually pretty impress with the install (ease, speed, etc).
Also check out the uidemo that is on the BMCDN. There are some really nice new features (although some are web only). http://developer.bmc.com/communities/docs/DOC-5969 Jason On Thu, Jan 29, 2009 at 3:23 PM, Brien Dieterle < brien.diete...@cgcmail.maricopa.edu> wrote: > ** I *just* finished an install exactly like you (vmware win2003, sql 2005, > IIS+Tomcat) except I am on JDK 1.6.0_11-- and absolutely no problems. > Installed everything except FTS and SNMP. I registered with portmapper but > left both following port numbers blank. > > Are you doing this over RDP? There was a note in the install guide to > disable temp dir flushing, etc using tscc.msc to avoid install problems. I > thought "boy I am glad I saw that, I wonder what would have happened..." > :-) > > Brien > > > On Thu, Jan 29, 2009 at 3:39 PM, David Sanders < > david.sand...@westoverconsulting.co.uk> wrote: > >> ** >> >> Hi JT >> >> >> >> The error when AR Server was not installed properly was that a Service >> that is depends on (Portmapper) failed to start. Looking at the Service >> definition, the portmapper file (portmap.exe) was not present anywhere on >> the server. >> >> >> >> I think the errors I am seeing are related to Java – certainly the >> uninstall error message is specifically java, and I think the Dev Studio >> error message is also Java related. Perhaps I'll roll it all back again and >> replace the JDK 1.6.0_06 with a JDK 1.5 version and see if that helps. >> >> >> >> Regards… Dave >> >> >> >> David Sanders >> >> Remedy Solution Architect >> >> *Enterprise** Service Suite @ Work* >> >> ========================== >> >> >> >> tel +44 1494 468980 >> >> mobile +44 7710 377761 >> >> email david.sand...@westoverconsulting.co.uk >> >> >> >> web http://www.westoverconsulting.co.uk >> >> >> ------------------------------ >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] *On Behalf Of *J.T. Shyman >> *Sent:* Thursday, January 29, 2009 10:16 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: ARS 7.5 Installers - tales of woe >> >> >> >> I just installed AR 7.5 with all the bells and whistles except for LDAP >> integration on a Win2K3 VM with no issues at all. I've got JRE/JDK 1.5.0_12, >> though and not 1.6.0_06. I'm not sure if 1.6 is on the compatibility matrix >> or not…it *_should*_ be. I'm also using SQL 2005 and connected using >> Windows Authentication. >> >> >> >> What is happening when you try to start the service? Is there anything in >> the system or application logs on the server? >> >> >> >> --- J.T. Shyman >> >> >> ------------------------------ >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] *On Behalf Of *David Sanders >> *Sent:* Thursday, January 29, 2009 4:57 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* ARS 7.5 Installers - tales of woe >> >> >> >> Is it just me, or is anyone else having problems with the installers for >> ARS 7.5 ? Here's what's happening: >> >> >> >> Server: VMWare Windows 2003 Server >> >> DB: MSSQL2005 >> >> JDK: 1.6.0_06 >> >> JRE: 1.6.0_06 >> >> >> >> You have to make sure the server has a DNS suffix in its name (mine is not >> a member of a domain), and make sure that MSSQL Native Client Configuration >> has TCP/IP enabled. >> >> >> >> The first few attempts, I used the ARSuiteKitWindows installer. When the >> installer got to offering me the install options, I chose Custom and >> selected all the components to install except the LDAP integrations, >> Approval and Assignment engines which I don't need. So I should have had >> all the clients, AR Server, Mid-Tier, Web Services plugin, and Email >> engine. I chose to register with portmapper. >> >> I tried this a couple of times (fortunately, being on VMWare, I was able >> to revert to a snapshot of the virgin system) and each time the installers >> failed to install the portmapper (portmap.exe) so the AR Server couldn't >> start. (I think there may have been other files also not installed). After >> the failed installation, the uninstall options did not work (failed to find >> Class Main). >> >> >> >> So, then I tried repeating the installation, but not registering with >> Portmapper. This time the AR Server was not dependent on the missing >> portmap.exe file, but the installation still failed. The AR Server just >> would not start. Again the uninstall option (from Control Panel) would not >> work, so the VM was rolled-back again. >> >> >> >> I then tried the Minimal Install option (not custom) which installs just >> the AR Server. Registered with Portmapper, and to my (by now) surprise, it >> worked. The AR Server was installed, Portmapper was installed and >> everything seemed to be working. (Took another VM Snapshot at this point >> !!) >> >> >> >> Next step – re-run the installer and select the other Server components >> that I want – Email, Mid-Tier, Web Services Plugin. The installer ran and >> completed, installed Tomcat (for use with IIS) etc. with no issues. Great I >> thought. >> >> >> >> Next step – install the clients including Developer Studio. Run the >> installer again, choose only the client tools and all apparently completes, >> so I should be there… but. >> >> >> >> User Tool – if I set it to use a Preference Server, there don't seem to be >> any defaults set, so I go through Tools Options and set all the options. OK >> and log-in again and it hasn't saved them. I can get it to save Flat look >> on Forms, and a couple of other options, but not much else. Open the User >> Preferences record in the User Tool and set the options there. A few more >> 'take' but there are still some that I can't set and save (like ODBC Use >> Underscores). So, give up on using Preference Server and using the ini file >> all seems OK. >> >> >> >> Developer Studio – can't start it – 'The DevStudio executable launcher was >> unable to locate its companion shared library'. Tried reinstalling it again >> from the full installer, and also the client only installer – same result. >> I didn't have these problems when I tried a beta copy. This looks like one >> of the most tedious and unreliable installers I've come across in years. >> >> >> >> Oh, and the uninstall option still doesn't work – Java Virtual Machine >> Launcher – Could not find the main class. Program will exit. >> >> >> >> Installing ARS on a windows box used to be a breeze – definitely not now. >> Has anyone else had more luck? >> >> >> >> Regards >> >> >> >> David Sanders >> >> Remedy Solution Architect >> >> *Enterprise** Service Suite @ Work* >> >> ========================== >> >> >> >> tel +44 1494 468980 >> >> mobile +44 7710 377761 >> >> email david.sand...@westoverconsulting.co.uk >> >> >> >> web http://www.westoverconsulting.co.uk >> >> >> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ >> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ >> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
