I wonder if this information (that a user with floating license type has been granted a write license) can be found in user_cache table. Is this table explained anywhere?
Thanks. -- Serdar Özcan serdar.oz...@siemens.com -----Original Message----- From: Carey Matthew Black [mailto:black....@gmail.com] Sent: Wednesday, February 04, 2009 9:32 PM Subject: Re: Determine license type? Mark, The point that I was trying to make is that you may have 100 users configured to have a Floating licenses. However you may only have 10 floating licenses. Which means that just looking at the field in the User form might yield a false positive at run time. However, looking at the user log then it should show you if they are currently "FLOAT GRANT WRITE" or "FLOAT EXPIRED WRITE". ( I think those are the two pertinent values between when a user is granted a write token and when it is released. However, there may be other values to sort out too.) So the value of "FLOAT EXPIRED WRITE" means that the user does not currently have a "token". It also does not indicate if they can get one either. That all depending on how many of them are currently in use. (Which I think could also be found from the user log file.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Wed, Feb 4, 2009 at 11:36 AM, Mark Lev <mark....@rightstarsystems.com> wrote: > Floating is one of the license types listed. For a user to logon with > privileges (taking guest users out of the equation here), they must have a > login name, and a license type, and thus a user record will be created. > > Joe made an excellent point in his email about permissions, otherwise this > may not work as expected. > > > Thanks, > Mark > > Mark Lev > Sr. Systems Consultant > 703-672-4390 > 732-859-5827 (cell) > mark....@rightstarsystems.com > ----------------------------------------------------------- > RightStar Systems, Inc. > 100 East Street SE, Suite 202 > Vienna, VA 22180 > USA > ----------------------------------------------------------- > > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf of Carey > Matthew Black > Sent: Wed 2/4/2009 11:24 AM > To: arslist@ARSLIST.ORG > Subject: Re: Determine license type? > > > > Mark, > > I think the main problem is actually if you are using Floating licenses. > If you are only using Fixed and/or Read license then the User form > data look up would work. > > > Melissa, > > I think the only way I know to determine this is to turn on the User > log file and write something that parses that for a given 'Login Name' > value. (That script could be called from an active link Set Field > action and the results could be kept in a temp field. That temp field > could later be used in the next Active Link's Run If qualification.) > > However that would only tell you if they currently have a write token > and may give you a "false negative" because there might be available > tokens that the user would get when they need one too. > > Hope that helps. > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On Wed, Feb 4, 2009 at 10:49 AM, Mark Lev <mark....@rightstarsystems.com> > wrote: >> In User form, there is a field called License Type. Search by Login Name. >> >> You will probably need to calc this value as temp field on the form you're >> running against prior to qualification test in your AL Run If statement. >> >> Mark _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
