Can you get application license info from ARGLU?
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: 06 February 2009 11:24
To: arslist@ARSLIST.ORG
Subject: Re: Determine license type?
Hi,
If you write an API-program it makes no sence to call the Plugin through
GLEWF. You should use ARGetListUser instead.
Note that users are allways assigned a Floating-Read when they login. They
will get the Floating-Write (if one is available) when they perform their
first data-operation against the server.
By data-operation i mean something like this:
- Making a search in a form
- Doing a table-refresh
- Running a Set-Fields Active-Link to the server.
- Create/modify a record
Just opening the object list, and/or a form, does not upgrade the license
from Floating-Read to Floating-Write.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
> If GLEWF is the only function they have put in the plugin, could you write
> a
> small api prog to call that vendor form with GLEWF? Make the
> fieldvaluelist
> the same as the table field? Just a thought...
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Givens, Gregory CONT
> Sent: 05 February 2009 14:23
> To: arslist@ARSLIST.ORG
> Subject: Re: Determine license type?
>
> Misi is correct
>
> You must use a table field
> The query should be something like
> ( 'licuserinfocurrentregdtype' = 0) AND ( 'licuserinfolicensecategory'
> = 0) AND ( 'licuserinfousername' LIKE $USER$ )
>
> A 'licuserinfowritelicense' column will return a value of "Read
> (Floating)" for a floating user without a write token.
>
>
> Hope this helps
> Greg Givens (Contractor)
> Persnet Network Control Center (NCC)
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
> Sent: Thursday, February 05, 2009 3:50 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Determine license type?
>
> Hi,
>
> The problem with the plugin behind this vendor form is that only
> ARGetListEntryWithFields has been implemented. And not completely
> implemented at that...
>
> To get at the license type anyway, you must use a table-field.
>
> Only a few qualifications are allowed, but doing a 'User Name' = $USER$
> should work. You must then refresh the table (in an ACTL or a FLTR).
>
> A light-weight-way of storing the value is in a Global Field.
>
> Maybe an ACTL that triggers on Window Open:
> Run If: ('License Type Global' = $NULL$)
> Refresh Table: License Review Tbl
> Set-Fields: License Type Global = $Licence Review Tbl License Type$
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
> logs.
> * RRR|Translator - Manage and automate your language translations.
> Find these products, and many free tools and utilities, at
> http://rrr.se.
>
>> You might be able to do it by querying the "Write License" field on
> the
>> "AR System Administration: License Review" form
>> Floating users without a token show up as "Floating(Read)"
>>
>> Greg Givens (Contractor)
>> Persnet Network Control Center (NCC)
>>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Melissa Reed
>> Sent: Wednesday, February 04, 2009 9:43 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Determine license type?
>>
>> Is there a way to determine the AR license type (basically read or
>> not) to be used as the run if of an active link? I want to set up an
>> active link that will only run for a user that has a write license.
>>
>> ARS 7.1
>> ITSM 7.02
>>
>> Thanks!
>> Melissa
>>
>>
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