I completely agree with that comment. :-) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Tuesday, March 24, 2009 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM naming convention sucks
** One more comment on this topic: Something BMC should do is put help text on their OOTB application fields. I really don't know why they don't do it. -Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Tanner, Doug Sent: Tue 03/24/09 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM naming convention sucks Another reason to write/construct you own solution and follow best practices in naming conventions/documentation/etc. Been doing Remedy for 13+ years, logical naming of objects is important - Custom or OTB. Oh the days of Remedy - Your Business, Your Way! Doug Tanner Gidd how about you, how does ESS standardize naming conventions? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Tuesday, March 24, 2009 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM naming convention sucks I don't think so. They will support the applications out of the box. They won't support customizations. If you break something with your customizations, they are not obligated to help you figure out how you broke it. They might, but they might not. They are also not necessarily obligated to help you understand their workflow, unless it relates to a documented integration point. Many of the whitepapers they provide are nice, but not strictly necessary. Understand that I would love it if BMC documented their systems better. I just don't think that the statement that it is necessary that they document their naming conventions, or the implied statement that they should document other implementation details, is correct. It would be great if they did, but they are under no obligation to do so. Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David.M Clark Sent: Tuesday, March 24, 2009 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM naming convention sucks I think that paying for support says otherwise... except for that "easy" part. David M Clark Remedy Programmer/Analyst >>> Lyle Taylor <tayl...@ldschurch.org> 3/24/2009 10:06 AM >>> Strictly speaking, ITSM is BMC's product, and they are under no obligation to provide us with any of the nitty-gritty details about how their application was written including any naming conventions used internally, etc. The fact that BMC allows you to customize the product doesn't mean they need to support you in that effort or to make it easy for you. From: Action Request System discussion list(ARSList) __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
