I'm not trying to say that BMC shouldn't publish more documentation and/or improve what they already have, or that we shouldn't ask for more. I just don't agree with the final statement (or perhaps the tone of it) in Gavin's e-mail below.
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Doe Sent: Tuesday, March 24, 2009 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM naming convention sucks ** It's this kind of thinking that will get us less and less from BMC as time goes on. ________________________________ Date: Tue, 24 Mar 2009 09:06:21 -0600 From: tayl...@ldschurch.org Subject: Re: ITSM naming convention sucks To: arslist@ARSLIST.ORG ** Strictly speaking, ITSM is BMC's product, and they are under no obligation to provide us with any of the nitty-gritty details about how their application was written including any naming conventions used internally, etc. The fact that BMC allows you to customize the product doesn't mean they need to support you in that effort or to make it easy for you. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, March 24, 2009 3:56 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM naming convention sucks ** "In my opinion, ITSP followed some best naming conventions." Well considering that as far as know the naming convention is not explained anywhere in the ITSP or ITSM documentation, I can't see how you can believe that. Remedy allows you up to 80 characters to name workflow items, and it seems that ITSP and ITSM does not use all of these characters. My Active Link workflow has a naming convention as follows 1. Prefix for custom work (CC_) 2. Form abbreviation (NIM:) - New Incident Console 3. Execute on abbreviation (MRC - Menu Row Choice, Btn - Button, WL - Window Loaded). If more than one Execute on is specified, then the abbreviation I use is the most relevant 4. Name of Button, Table, Field etc (E.g. Btn_OpenIncidentTask) 5. Execution Order (-000-) 6. Details of Actions (OpenHelpDesk) Thus, we get CC_NIM:Btn_OpenIncidentTask-000-OpenHelpDesk If an AL or Filter is part of a Guide, then the suffix _GUIDE is applied. If the AL or Filter calls a Guide, then the suffix _CallGuide is applied. I'm sure other people have naming conventions, but if you are providing a product that is to be released to the general public, then surely publishing the naming convention in your documentation is ESSENTIAL. Just my £0.02 worth! Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services & Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com ********************************************************************** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ********************************************************************** __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ________________________________ Windows Live(tm) SkyDrive: Get 25 GB of free online storage. Check it out.<http://windowslive.com/online/skydrive?ocid=TXT_TAGLM_WL_skydrive_032009> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
