It sounds that you are not connecting to the database at all. If you are running other remedy instanses you have to use different oracle database/user (just a reminder). Check the logs of the listener to see if remedy is initiating contact and failing for some reason. Check the permissions of oracle folders and executables (especially if you do non-root install). Make sure that you have valid ORACLE_HOME in the env of the user running ARServer. If everything is defined properly you should be able, as the remedy installation user, to do tnsping<instanse name> from any directory.
Well, I listed everything backward, so check it from bottom to top. I run ars 6.3/ 10g/ 9.x listener in the past, it works just fine. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com ----- Original Message ----- From: Miguel Suarez Gomez Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Monday, May 04, 2009 10:19 AM Subject: Re: Installing ARS 6.3 with Oracle 10g ** Hi Nicky: I have other instances of remedy on the same machine, but running on another database instances. The Oracle client is up and i can connect to the database with sqlplus. Thank you very much Miguel 2009/5/4 Nicky Madjarov <nmadja...@verizon.net> ** Hi, Do you have other instanses of remedy running on this oracle server? Did you ping/tnsping from remedy server to the database server. Is your oracle client up and running? Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com ----- Original Message ----- From: Miguel Suarez Gomez Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Monday, May 04, 2009 5:13 AM Subject: Re: Installing ARS 6.3 with Oracle 10g ** Hi Manish: Yes, i'm using Oracle 9i client to connect to the Oracle 10g database Thanks in advance Miguel 2009/5/4 Manish SINGLA <manish.sin...@st.com> ** Hello Miguel, Please check if you are you using Oracle9i client between ARS6.3 and Oracle 10g, if not can be the catch point. As ARS6.3 has no direct compatibility to 10g. Regards Manish ------------------------------------------------------------------------ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Miguel Suarez Gomez Sent: Monday, May 04, 2009 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Installing ARS 6.3 with Oracle 10g _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
