The encrypted password ion the config has nothing to do with the User form. It is the password for the ARADMIN user in the database.
Are the Remedy services running? What happens if you try to restart the services? You should have lines like the following in your config file: Db-password: EncryptedPassword Dbhome-directory: path\to\Oracle\files Oracle-Two-Task: remdev "Oracle-Two-Task" is the entry name in your tnsnames.ora file for the Remedy database -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Miguel Suarez Gomez Sent: Monday, May 04, 2009 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Installing ARS 6.3 with Oracle 10g Hi! Yes, I can connect to the DB with SQL+. In the ar.cfg file there are no entries with encrypted password, because the installation cannot import neither the User form nor the User's data. (There isn't a Demo User). Which one are you telling? Thank you very much Miguel -----Original Message----- 2009/5/4 Grooms, Frederick W <frederick.w.gro...@xo.com> I see in your log Problem with verification of user/pw/server information Check that you can log in to the database with SQLPLUS. If so go into the ar.cfg file and replace the encrypted password with the correct one (The system will re-encrypt it for you, but it works un-encrypted as well) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Miguel Suarez Gomez Sent: Monday, May 04, 2009 4:14 AM To: arslist@ARSLIST.ORG Subject: Re: Installing ARS 6.3 with Oracle 10g Hi Manish: Yes, i'm using Oracle 9i client to connect to the Oracle 10g database Thanks in advance Miguel -----Original Message----- 2009/5/4 Manish SINGLA <manish.sin...@st.com> Hello Miguel, Please check if you are you using Oracle9i client between ARS6.3 and Oracle 10g, if not can be the catch point. As ARS6.3 has no direct compatibility to 10g. Regards Manish -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Miguel Suarez Gomez Sent: Monday, May 04, 2009 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Installing ARS 6.3 with Oracle 10g _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
