I just logged in thru http://www.bmc.com/support/ and did not get a survey. SupportWeb seems to be working just fine for me under bmc.com/support.
If I remember correctly there was an email a long while back that supportweb.remedy.com was going to be phased out as they merged all their support resources together. It may have even been a popup on that URL that said to change your links to the bmc.com/support link. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Tuesday, June 02, 2009 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity Apparently whether you take the survey or not, you cannot access support web resources. Perhaps this is a way to eliminate that service? Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org <mailto:crobe...@riversidecountyit.org> From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, June 02, 2009 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity BMC has a testing team? I thought WE were their testing team. Rick ________________________________ From: Bing Date: Tue, 2 Jun 2009 07:39:57 -0700 To: <arslist@ARSLIST.ORG> Subject: Re: Supportweb Hilarity I'm with you, Shawn. There shouldn't need to be a "workaround" for us to bypass a feedback survey. Perhaps the BMC testing team never considered a "no" answer in their test plans? -- Bing Bradford Bingel ("Bing") ITM3 California b...@itm3.com <mailto:b...@itm3.com> (email) 925-260-6394 (mobile) ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click "No". 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
