I have not heard anything like that for a long time.
However, I personally find it a good sign when "a company eats their own cooking" so to speak. While I am no big fan on the current incarnation of the BMC Support website (still prefer old style Remedy Corp one), I do find it reassuring that it makes use of the Remedy product. What does it say about a large Enterprise-level company when they do not even use their own Enterprise-level product to host their own Support website? James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 02, 2009 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Supportweb Hilarity I just logged in thru http://www.bmc.com/support/ and did not get a survey. SupportWeb seems to be working just fine for me under bmc.com/support. If I remember correctly there was an email a long while back that supportweb.remedy.com was going to be phased out as they merged all their support resources together. It may have even been a popup on that URL that said to change your links to the bmc.com/support link. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Tuesday, June 02, 2009 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity Apparently whether you take the survey or not, you cannot access support web resources. Perhaps this is a way to eliminate that service? Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org <mailto:crobe...@riversidecountyit.org> From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, June 02, 2009 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity BMC has a testing team? I thought WE were their testing team. Rick ________________________________ From: Bing Date: Tue, 2 Jun 2009 07:39:57 -0700 To: <arslist@ARSLIST.ORG> Subject: Re: Supportweb Hilarity I'm with you, Shawn. There shouldn't need to be a "workaround" for us to bypass a feedback survey. Perhaps the BMC testing team never considered a "no" answer in their test plans? -- Bing Bradford Bingel ("Bing") ITM3 California b...@itm3.com <mailto:b...@itm3.com> (email) 925-260-6394 (mobile) ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click "No". 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _____________________________________________________________________________________ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. _____________________________________________________________________________________ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
