Login as aradmin (assuming thats the default DB user you used for the installation) and run this SQL
select count(*) from arschema where name like = 'EXACT NAME OF THE FORM'; If the result you get is 0, then something has gone amiss when you performed your install. Since its a new install I would encourage you to scratch it by running the installation again and choosing the 'Overwrite' option during the install when prompted to Overwrite, Upgrade or Share.. Joe ________________________________ From: Rao Rao <scenery....@gmail.com> To: arslist@ARSLIST.ORG Sent: Saturday, June 27, 2009 7:04:15 PM Subject: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300) ** Platform: Windows Databae: Oracle 10g Installed AR server 7.1 on Windows platform under Oracle 10g. This is a new installation. After installation, I tried to connect to the AR server through Admin and User tools. I am getting the following error. I tried to connect through user id: Demo and gave no password. No Alert Events form could be found on the server (ARERR 3300) user: Demo, server: ARDev Unable to successfully log in to any server. In the services section, I could see the service running - - - BMC Remedy Action Request System Server. And the service - AR System Portmapper - is also started. In the instllation log - ActionRequestSystem.log - I see the following error. [Sat Jun 27 17:22:55.047] RikMain- RIK utility version/timestamp: 7.1.00 Build 200708201922 [Sat Jun 27 17:22:55.047] RikMain- Command = rik veradmin -x localhost -t 0 -u Demo -p "******" -f -m -l C:\Program Files\AR System\ARS -n Action Request System -o 0 [Sat Jun 27 17:22:55.047] RikMain- ARInitialization Complete [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- ARVerifyUser failure [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- 3300 No Alert Events form could be found on the server [ERROR][Sat Jun 27 17:22:55.078] RikMain- Problem with verification of user/pw/server information [Sat Jun 27 17:22:55.078] RikMain- ARTermination complete [Sat Jun 27 17:22:55.078] RikMain- Returning 3300 for RIK subcommand veradmin Please help. Thanks, Rao _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
