Having started at version 3 and working my way through all the versions, it makes sense. I'm training an individual to be an admin and he gets a bit frustrated at times. He'll ask me, "Why did they do that?" and I'll just shrug and say, "That's the way it is." Not to mention all the fun little undocumented surprises that makes Remedy such a joy to work with. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701
>>> adif...@gmail.com 07/02/09 1:07 PM >>> I read the books, completed a project and then went to one formal training class before realizing I already had the skills they covered. My first work was on 3.0, but I think 3.2 was out before I made it to class. It wasn't all that hard to do that back then. ITSM is understandably more complex and ITIL requires a bit more brain sweat to make sure we get it right. 8) -al On Mon, Jun 29, 2009 at 10:35 AM, Benedetto Cantatore<bcant...@emerginghealthit.com> wrote: > ** > Back in 97, I sat down with the Remedy manual, read it cover to cover and > was a Remedy administrator. There were only two apps (I think); Helpdesk > and Asset. Today, I looking at all the manuals if you have the whole ITSM > suite, I no longer think that's possible. I'm curious, how many folks > started Remedy by just reading the docs, or did most people go out and get > formal training. > > Ben Cantatore > Remedy Manager > (914) 457-6209 > > Emerging Health IT > 3 Odell Plaza > Yonkers, New York 10701 > > >>>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>> > ** I began working with the point release of 2.1 late in 1994 or early 1995 > when I was at Winstar, a gone-broke telecommunications company. I wrote the > help-desk app for the network ops center, as well as configuration forms, > certification forms, lots of stuff. Back then it was a good front-end for a > database. We worked with voice communications, so the FCC required a lot of > auditing, all of which had to be written. > > I got into Remedy as a C programmer who didn't have a project at the moment. > I was horrified to find no Else statements built into the system. I can't > remember when that came along, but it was quite an advance in programming. > We worked with HP-UX and an early version of Oracle. Installation of just > about anything was a bear, but once all the ducks were lined up it went > well. > > Ever since then I've worked with the ARS. Now it's quite sophisticated in > comparison with the old days. > > On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom <danielbl...@rogers.com> > wrote: >> >> From a bit of googling ..... >> >> >> Remedy Corp. >> The Company was incorporated on November 20, 1990 in Delaware >> Headquarters Mountain View, California, USA >> Key people Larry Garlick, Founder & CEO >> Dave Mahler, VP Marketing >> Doug Mueller, Chief Architect >> Version 1.0 ? >> Version 1.1 Approx. Nov 1992 still looking for confirmation >> Version 2.0 was May 19, 1995 >> Version 4.0 was Jan 27, 1999 >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ -- -al _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
