Congratulations, Susan, on your 21st birthday, but shame on your husband for 
telling you what he's giving you in advance!


Jennifer Meyer

________________________________
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Tuesday, June 30, 2009 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: History of AR System

** Maybe it should be added to Kindle downloads.  You can at least highlight 
via the tool and bookmark!  I don't know about notes but the keyboard must be 
for something.  I'll be finding out first hand in a couple of weeks since it is 
to be my birthday present .... :)
On Tue, Jun 30, 2009 at 8:36 AM, Meyer, Jennifer L 
<jennifer.me...@its.nc.gov<mailto:jennifer.me...@its.nc.gov>> wrote:
**

But you can't take notes on PDFs with specifics about YOUR system.  :(



Jennifer Meyer

Remedy Technical Support Specialist

State of North Carolina

Office of Information Technology Services

Service Delivery Division ITSM & ITAM Services

Office: 919-754-6543

ITS Service Desk: 919-754-6000

jennifer.me...@its.nc.gov<mailto:jennifer.me...@its.nc.gov>

http://its.state.nc.us<http://its.state.nc.us/>



E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

________________________________

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Rick Cook
Sent: Tuesday, June 30, 2009 9:35 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: History of AR System



Yeah, I loved the paper manuals up through about v5. Then there just became too 
many to cart from place to place. Pdfs are SO much lighter.

Rick

________________________________

From: "Meyer, Jennifer L"
Date: Tue, 30 Jun 2009 09:27:55 -0400
To: <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>>
Subject: Re: History of AR System

The paper manuals were so great!  We used to get two copies of everything so we 
could take notes in the margins of one and leave the other for management to 
gaze at in wonder.  I would take them home to read some nights.  Of course, I 
recycled my 5.X manuals in the divorce.



Jennifer Meyer

Remedy Technical Support Specialist

State ofNorth Carolina

Office of Information Technology Services

Service Delivery Division ITSM & ITAM Services

Office: 919-754-6543

ITS Service Desk: 919-754-6000

jennifer.me...@its.nc.gov<mailto:jennifer.me...@its.nc.gov>

http://its.state.nc.us<http://its.state.nc.us/>



E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

________________________________

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf OfMichiel 
Beijen
Sent: Monday, June 29, 2009 2:51 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: History of AR System



**

We ordered the paper manuals for an admin at a customer for ITSM7. It came in 
two huge boxes and weighed over 30 pounds...

--
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT + http://beefreeit.nl<http://beefreeit.nl/>

On Jun 29, 2009 7:36 PM, "Benedetto Cantatore" 
<bcant...@emerginghealthit.com<mailto:bcant...@emerginghealthit.com>> wrote:

**

Back in 97, I sat down with the Remedy manual, read it cover to cover and was a 
Remedy administrator.  There were only two apps (I think); Helpdesk and Asset.  
Today, I looking at all the manuals if you have the whole ITSM suite, I no 
longer think that's possible.  I'm curious, how many folks started Remedy by 
just reading the docs, or did most people go out and get formal training.



Ben Cantatore
Remedy Manager
(914) 457-6209



Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> robert.w.r...@gmail.com<mailto:robert.w.r...@gmail.com> 06/29/09 10:56 AM 
>>> >>>

** I began working with the point release of 2.1 late in 1994 or early 1995 
when I was at Winstar, a...

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