I remember starting back in late 95... early 96 with ARS 1.2. There were no applications... no electronic (pdf) manuals. It came bundled with SYBASE or you could run it using it's on proprietary flat file system. There was not a web interface or Windows clients. Yep... life was simple. The first suite of reporting tools I saw were developed by a team mate. They included a form with a series of menus to "choose" the report you wanted. After submitting the request, a process ran a perl script in the background than called "aruser" from the unix command line and passed a macro to it to dump a csv file. The script then generated the report and emailed it back to the user. The first web interface I worked with was a CGI/API suite written by Ron Weathers that used to be in the downloads. You had to write your own HTML/JavaScript pages and forms to access the CGI applications.
Those were the good ole days. Marc Simmons Remedy Guy On Mon, Jul 6, 2009 at 9:10 AM, Timothy Powell < timothy.pow...@pbs-consulting.com> wrote: > ** > > Yep we actually had some guides AND the guy that was already there had been > to an Admin class and let me borrow his class guide so I could fumble thru > the exercises. > > Tim > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Barber, David > *Sent:* Monday, July 06, 2009 8:55 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: History of AR System > > > > ** > > Manual? You were handed a manual??? > > > > Okay, I started late on v5, but was sat in front of a PC with the admin > tool and told to learn. No manuals! Coming from a more traditional coding > background (FoxPro, RPG IV), there was a fair old learning curve in the > concepts .... I think it took 6 months before I was put onto a course. > > -----Original Message----- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org]*on Behalf Of *Timothy Powell > *Sent:* 06 July 2009 13:51 > *To:* arslist@ARSLIST.ORG > *Subject:* Re: History of AR System > > ** > > I got tossed in to it in June 1997 at GTE in Tampa, FL. We were on V3.0. > > I was handed a manual and told to go forth and build applications. I didn’t > step foot in any Remedy class until Sept 1998 when I took the Admin class. > > Tim > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] > *Sent:* Monday, June 29, 2009 3:18 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: History of AR System > > > > ** > Back in 97, I sat down with the Remedy manual, read it cover to cover and > was a Remedy administrator. There were only two apps (I think); Helpdesk > and Asset. Today, I looking at all the manuals if you have the whole ITSM > suite, I no longer think that's possible. I'm curious, how many folks > started Remedy by just reading the docs, or did most people go out and get > formal training. > > Ben Cantatore > Remedy Manager > (914) 457-6209 > > Emerging Health IT > 3 Odell Plaza > Yonkers, New York 10701 > > > >>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>> > ** I began working with the point release of 2.1 late in 1994 or early 1995 > when I was at Winstar, a gone-broke telecommunications company. I wrote the > help-desk app for the network ops center, as well as configuration forms, > certification forms, lots of stuff. Back then it was a good front-end for a > database. We worked with voice communications, so the FCC required a lot of > auditing, all of which had to be written. > > I got into Remedy as a C programmer who didn't have a project at the > moment. I was horrified to find no Else statements built into the system. I > can't remember when that came along, but it was quite an advance in > programming. We worked with HP-UX and an early version of Oracle. > Installation of just about anything was a bear, but once all the ducks were > lined up it went well. > > Ever since then I've worked with the ARS. Now it's quite sophisticated in > comparison with the old days. > > On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom <danielbl...@rogers.com> > wrote: > From a bit of googling ..... > > > Remedy Corp. > The Company was incorporated on November 20, 1990 in Delaware > Headquarters Mountain View, California, USA > Key people Larry Garlick, Founder & CEO > Dave Mahler, VP Marketing > Doug Mueller, Chief Architect > Version 1.0 ? > Version 1.1 Approx. Nov 1992 still looking for confirmation > Version 2.0 was May 19, 1995 > Version 4.0 was Jan 27, 1999 > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > > This e-mail has been scanned for viruses by the Cable & Wireless e-mail > security system - powered by MessageLabs. For more information on a > proactive managed e-mail security service, visit > http://www.cw.com/uk/emailprotection/ > > The information contained in this e-mail is confidential and may also be > subject to legal privilege. It is intended only for the recipient(s) named > above. If you are not named above as a recipient, you must not read, copy, > disclose, forward or otherwise use the information contained in this email. > If you have received this e-mail in error, please notify the sender (whose > contact details are above) immediately by reply e-mail and delete the > message and any attachments without retaining any copies. > > Cable and Wireless plc > Registered in England and Wales.Company Number 238525 > Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > -- Marc Simmons Remedy Administrator "Everyday above ground is a good day... the rest is a choice!" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
