Yep we actually had some guides AND the guy that was already there had been to an Admin class and let me borrow his class guide so I could fumble thru the exercises.
Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barber, David Sent: Monday, July 06, 2009 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: History of AR System ** Manual? You were handed a manual??? Okay, I started late on v5, but was sat in front of a PC with the admin tool and told to learn. No manuals! Coming from a more traditional coding background (FoxPro, RPG IV), there was a fair old learning curve in the concepts .... I think it took 6 months before I was put onto a course. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Timothy Powell Sent: 06 July 2009 13:51 To: arslist@ARSLIST.ORG Subject: Re: History of AR System ** I got tossed in to it in June 1997 at GTE in Tampa, FL. We were on V3.0. I was handed a manual and told to go forth and build applications. I didn't step foot in any Remedy class until Sept 1998 when I took the Admin class. Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Sent: Monday, June 29, 2009 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: History of AR System ** Back in 97, I sat down with the Remedy manual, read it cover to cover and was a Remedy administrator. There were only two apps (I think); Helpdesk and Asset. Today, I looking at all the manuals if you have the whole ITSM suite, I no longer think that's possible. I'm curious, how many folks started Remedy by just reading the docs, or did most people go out and get formal training. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 >>> robert.w.r...@gmail.com 06/29/09 10:56 AM >>> ** I began working with the point release of 2.1 late in 1994 or early 1995 when I was at Winstar, a gone-broke telecommunications company. I wrote the help-desk app for the network ops center, as well as configuration forms, certification forms, lots of stuff. Back then it was a good front-end for a database. We worked with voice communications, so the FCC required a lot of auditing, all of which had to be written. I got into Remedy as a C programmer who didn't have a project at the moment. I was horrified to find no Else statements built into the system. I can't remember when that came along, but it was quite an advance in programming. We worked with HP-UX and an early version of Oracle. Installation of just about anything was a bear, but once all the ducks were lined up it went well. Ever since then I've worked with the ARS. Now it's quite sophisticated in comparison with the old days. On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom <danielbl...@rogers.com> wrote: >From a bit of googling ..... Remedy Corp. The Company was incorporated on November 20, 1990 in Delaware Headquarters Mountain View, California, USA Key people Larry Garlick, Founder & CEO Dave Mahler, VP Marketing Doug Mueller, Chief Architect Version 1.0 ? Version 1.1 Approx. Nov 1992 still looking for confirmation Version 2.0 was May 19, 1995 Version 4.0 was Jan 27, 1999 -----Original Message----- From: Action Request System discussion list(ARSList) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ This e-mail has been scanned for viruses by the Cable & Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
