SRM data is provided via HTTP or HTTPS whatever you plop in the admin configuration
Http://Server.dom.main:8888/arsys <http://server.dom.main:8888/arsys> https://server.dom.main:8443/arsys so if you have a proxy server, and or an isa server it has to pass that way as well.. FYI.. Admin console, general, server information, Advanced tab // Default web path ... this is what is used, Also want to change Application Settings to match.. open CMD Remedy IT Service management, customer configuration, SRM, advanced, application settings, open Modify the mid-tier path.. That should help some... On Tue, Jul 14, 2009 at 10:21 AM, lee <haeyoon....@gmail.com> wrote: > Hi, > > Question regarding SRM 2.1 through the user tool. > > We have a citrix server with Remedy 7.1 User tool installed. > However, it is restricted to only 1 port that we designated for > Remedy. eg 999 or something. > > It can access AR server and do everything in Remedy except SRM. > > SRM 2.1 has the midtier part load the Request Entry screen. > > However, does the Remedy client use midtier on the Citrix box and port > 80 and talk directly to midtier server? > Or does it use the AR server to pull that Request Entry screen? > > If the former, then I guess I need to also open port 80. > > Thanks > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
