Thanks for the replies. I do have the SRM set up and works in midtier. Also works if the user tool is on the network with port 80 access.
It's just the few citrix boxes we have that are restricted. I was hoping that just access to the Remedy server would be enough to get SRM (via AR server to midtier server). On Jul 14, 10:50 am, Howard Richter <hbr4...@gmail.com> wrote: > I just got it to work using the 32 bit client, however, its on 2.2 of SRM > with 7.5 ITSM, just slower then using it on the web. > > Howard > > On Tue, Jul 14, 2009 at 10:41 AM, ARSmarts Support > <supp...@arsmarts.com>wrote: > > > > > > > Hi, > > > The Remedy User tool connects directly to the Remedy Mid-Tier in case of > > SRM. It caused me many issues in case of multiple mid-tiers. > > > Best regards, > > Jean-Louis Halleux > > ARSmarts sa > >http://www.arsmarts.com > > > On 14 Jul 2009, at 16:21, lee wrote: > > > Hi, > > >> Question regarding SRM 2.1 through the user tool. > > >> We have a citrix server with Remedy 7.1 User tool installed. > >> However, it is restricted to only 1 port that we designated for > >> Remedy. eg 999 or something. > > >> It can access AR server and do everything in Remedy except SRM. > > >> SRM 2.1 has the midtier part load the Request Entry screen. > > >> However, does the Remedy client use midtier on the Citrix box and port > >> 80 and talk directly to midtier server? > >> Or does it use the AR server to pull that Request Entry screen? > > >> If the former, then I guess I need to also open port 80. > > >> Thanks > > >> _______________________________________________________________________________ > >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > >> Platinum > >> Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > >> "Where the Answers Are" > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum > > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > > "Where the Answers Are" > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = hbr4...@gmail.com > LinkedIn Profile =http://www.linkedin.com/in/hbr4270 > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"- > Hide quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
