I just got it to work using the 32 bit client, however, its on 2.2 of SRM with 7.5 ITSM, just slower then using it on the web.
Howard On Tue, Jul 14, 2009 at 10:41 AM, ARSmarts Support <supp...@arsmarts.com>wrote: > Hi, > > The Remedy User tool connects directly to the Remedy Mid-Tier in case of > SRM. It caused me many issues in case of multiple mid-tiers. > > Best regards, > Jean-Louis Halleux > ARSmarts sa > http://www.arsmarts.com > > > On 14 Jul 2009, at 16:21, lee wrote: > > Hi, >> >> Question regarding SRM 2.1 through the user tool. >> >> We have a citrix server with Remedy 7.1 User tool installed. >> However, it is restricted to only 1 port that we designated for >> Remedy. eg 999 or something. >> >> It can access AR server and do everything in Remedy except SRM. >> >> SRM 2.1 has the midtier part load the Request Entry screen. >> >> However, does the Remedy client use midtier on the Citrix box and port >> 80 and talk directly to midtier server? >> Or does it use the AR server to pull that Request Entry screen? >> >> If the former, then I guess I need to also open port 80. >> >> Thanks >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum >> Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: >> "Where the Answers Are" >> > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
