Hi Shawn,
I do understand what you mean; but fortunately, the BMC sales rep over my
current clients is outstanding. I've also had great support on my past few
accounts...so I think it may be a case-by-case answer.
If you can connect with whom your account's replacement is; they'll probably
get you the service and attention you're missing.
Let me know how it goes.
Tim
--- On Tue, 8/4/09, Pierson, Shawn <shawn.pier...@sug.com> wrote:
From: Pierson, Shawn <shawn.pier...@sug.com>
Subject: OT: The case of the disappearing BMC sales rep
To: arslist@ARSLIST.ORG
Date: Tuesday, August 4, 2009, 11:06 AM
**
#yiv1754961124 .EmailQuote
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Good morning,
After a few weeks of struggling to get in contact with someone (I escalated
this to upper I.T. management to see if they would fare any better) today we
discovered that our BMC sales rep is no longer with the company. Nobody
notified us, his emails just
bounced back, his phone numbers gave errors, and there was no indication that
we no longer had a sales rep.
Is this a common occurrence with BMC now? Based on the difficulties we’ve had
dealing with BMC both from the training side, the support side and now from the
sales side, I’m wondering what the future is of the company. I haven’t heard
any rumors of either
BMC being looked at for a purchase by a larger company or of BMC looking to
sell off Remedy, but they don’t seem to be acting like a company that seeks to
grow their software sales or maintain existing customers.
Is my company the only one having these types of issues or is this a widespread
problem?
Oh, and a P.S. – Despite these problems, some vendors are even worse. There is
another application I support where the tickets are closed out without the
vendor ever even responding to me, and where it appears they lost any record of
us paying them for
support. I know there is much worse than what BMC is doing right now, but the
Remedy suite is my bread and butter and I want to see it grow rather than
decline due to bad corporate decisions.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
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