Shawn, We had a similar experience this past year with an unresponsive rep. BMC has recently reorganized our territory and our experiences since then have been much better.
Good Luck! Dennis Ruble "Pierson, Shawn" <shawn.pier...@sug.com> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 08/04/2009 10:06 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject OT: The case of the disappearing BMC sales rep ** Good morning, After a few weeks of struggling to get in contact with someone (I escalated this to upper I.T. management to see if they would fare any better) today we discovered that our BMC sales rep is no longer with the company. Nobody notified us, his emails just bounced back, his phone numbers gave errors, and there was no indication that we no longer had a sales rep. Is this a common occurrence with BMC now? Based on the difficulties we?ve had dealing with BMC both from the training side, the support side and now from the sales side, I?m wondering what the future is of the company. I haven?t heard any rumors of either BMC being looked at for a purchase by a larger company or of BMC looking to sell off Remedy, but they don?t seem to be acting like a company that seeks to grow their software sales or maintain existing customers. Is my company the only one having these types of issues or is this a widespread problem? Oh, and a P.S. ? Despite these problems, some vendors are even worse. There is another application I support where the tickets are closed out without the vendor ever even responding to me, and where it appears they lost any record of us paying them for support. I know there is much worse than what BMC is doing right now, but the Remedy suite is my bread and butter and I want to see it grow rather than decline due to bad corporate decisions. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
