I have had the problem with the disappearing sales rep for about 12
years. Through Remedy Corp, Peregrine, and BMC. I am usually able to
locate the current one in a few days by starting with a support call.
On Aug 4, 10:23 pm, Tim Richardson <t...@remedyedge.com> wrote:
> Hi Shawn,
>
> I do understand what you mean; but fortunately, the BMC sales rep over my
> current clients is outstanding. I've also had great support on my past few
> accounts...so I think it may be a case-by-case answer.
>
> If you can connect with whom your account's replacement is; they'll probably
> get you the service and attention you're missing.
>
> Let me know how it goes.
>
> Tim
>
> --- On Tue, 8/4/09, Pierson, Shawn <shawn.pier...@sug.com> wrote:
>
> From: Pierson, Shawn <shawn.pier...@sug.com>
> Subject: OT: The case of the disappearing BMC sales rep
> To: arsl...@arslist.org
> Date: Tuesday, August 4, 2009, 11:06 AM
>
> **
>
> #yiv1754961124 .EmailQuote
> {margin-left:1pt;padding-left:4pt;border-left:#800000 2px solid;}
>
> Good morning,
>
> After a few weeks of struggling to get in contact with someone (I escalated
> this to upper I.T. management to see if they would fare any better) today we
> discovered that our BMC sales rep is no longer with the company. Nobody
> notified us, his emails just
> bounced back, his phone numbers gave errors, and there was no indication that
> we no longer had a sales rep.
>
> Is this a common occurrence with BMC now? Based on the difficulties we’ve
> had dealing with BMC both from the training side, the support side and now
> from the sales side, I’m wondering what the future is of the company. I
> haven’t heard any rumors of either
> BMC being looked at for a purchase by a larger company or of BMC looking to
> sell off Remedy, but they don’t seem to be acting like a company that seeks
> to grow their software sales or maintain existing customers.
>
> Is my company the only one having these types of issues or is this a
> widespread problem?
>
> Oh, and a P.S. – Despite these problems, some vendors are even worse. There
> is another application I support where the tickets are closed out without the
> vendor ever even responding to me, and where it appears they lost any record
> of us paying them for
> support. I know there is much worse than what BMC is doing right now, but
> the Remedy suite is my bread and butter and I want to see it grow rather than
> decline due to bad corporate decisions.
>
> Thanks,
>
> Shawn Pierson
> Remedy Developer | Southern Union
>
>
>
>
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> please e-mail sender.
>
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