Tim, There probably is a reason why they have designed the Submitter field C2 to have that value. Have you checked if there is any other custom field that is created in the application that holds the actual login name of the submitter?
As you must be aware changing the contents of C2 can functionally affect the application if it was designed to hold the Remedy Application Service user name. If I were you I might try raising it as a inicident with BMC Support and ask them if the reason for that is an oversight on their part or they have actually intended C2 to have that value.. Cheers Joe ________________________________ From: Tim Rondeau <timothy.rond...@phaseforward.com> To: arslist@ARSLIST.ORG Sent: Tuesday, August 11, 2009 11:12:48 AM Subject: Remedy Application Service ** Hi, Arsystem 7.0.1 patch 2 ITSM suite We are looking to make sure requests from the Requestor Console come in from the user and not from the Remedy Application Service user. This functionality on the Changes comes in from the actual user when submitting via the requestor console. The Incidents however come from the Remedy Application Service as the submitter. Before I put changes into the workflow, I am wondering if there is some setting I am missing? Thanks Tim _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
