Anne
You’ll need to back up your EIE data first. Once the db has been restored you’ll need to delete the existing data then import your EIE data using an arimport command line. If you wish to restore your server with a copy of the EIE data, then the important form to backup is EIE:BackupDataLoadFlag (IIRC). Once the db restore is done, replace the entries with your backed up file. Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: 12 August 2009 13:10 To: arslist@ARSLIST.ORG Subject: Re: syncing environments Has anyone done this with eie and ITSM and been successful? Anne Ramey Remedy System Administrator State of North Carolina Office of Information Technology Services (ITS) Service Delivery Division ITSM & ITAM Services Office (919) 754-6521 Home Office (919) 842-5420 ITS Service Desk : (919) 754-6000 or (800) 722-3946 <mailto:anne.ra...@its.nc.gov> anne.ra...@its.nc.gov <http://its.state.nc.us/> http://its.state.nc.us RHCE, ITIL Foundation *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Tuesday, August 11, 2009 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: syncing environments ** The best way is what you had probelms with DB restore. The Migrator will provide a way to transfer the underlieing data or you can do a lot of exports/imports. Some others may have additional methods. -----Original Message----- From: Ramey, Anne <anne.ra...@its.nc.gov> To: arslist@ARSLIST.ORG Sent: Tue, Aug 11, 2009 9:46 am Subject: syncing environments ** We are at the point where we need to sync the data from our production system back into out test system--primarily for performance testing at this point. The problem is how to accomplish this. Last time we did this, we copied the DB over…and ended up with a lot of trouble. We had to re-install EIE three times to get it working on test again. What is the best way to get the data over from Production without breaking test? Remedy 7.1, ITSM 7.0.3, EIE, Config Disc. Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _Platinum Sponsor: <mailto:rmisoluti...@verizon.net> rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
