Ø As far as I am aware, VMWare platforms are considered "partially supported" by BMC
Statements of Direction about virtual support can be found for each version of AR System. Here's the one for AR System 7.5.00: 14-Jan-2009 (Statement of Direction) BMC Atrium CMDB and BMC Remedy IT Service Management Virtual Environment Support PDF<http://documents.bmc.com/products/documents/83/78/98378/98378.pdf> The following environments are fully supported: Ø VMWare ESX Server Ø Sun Microsystems Solaris 10 Zones (Whole Root and Sparse) Ø Hewlett Packard® HP-UX(tm) Virtual Partitions (vPar) Ø IBM® AIX(tm) Logical Partitions (LPAR) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Monday, August 24, 2009 11:45 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody running their prod system on VMWARE? ** As far as I am aware, VMWare platforms are considered "partially supported" by BMC, and last I spoke with them about it, do not recommend VMWare for production systems because they may not be able to assist with a problem that is based in VMWare rather than ARSystem. However, that being said, an architect I have worked with recently who knows a lot about the underlying architecture of VMWare says that it wouldn't be an issue if you spec the right hardware, memory etc. Which is sort of what Rick's saying here. --- On Mon, 8/24/09, Rick Cook <remedyr...@gmail.com> wrote: From: Rick Cook <remedyr...@gmail.com> Subject: Re: Anybody running their prod system on VMWARE? To: arslist@ARSLIST.ORG Date: Monday, August 24, 2009, 6:38 PM ** Jack, Fwiw, I see a growing percentage of installations on virtual platforms these days. They need a bit more RAM than a physical counterpart, but I know of no other significant issues. Rick ________________________________ From: "Covert, Jack" Date: Mon, 24 Aug 2009 15:20:13 -0700 To: <arslist@ARSLIST.ORG> Subject: Anybody running their prod system on VMWARE? How well is it performing? How many users are you supporting? Are you using it for all servers, the database, app or web? Any issues w/ BMC support? Doing some homework, thanks for your help. Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy Q&A Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
