Thanks everybody, I feel more comfortable now... Jack Covert
Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy Q&A Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, August 25, 2009 7:23 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running their prod system on VMWARE? --_000_5D162195414F544CAB0A9266F71BBD3913202B1D36PHXCCRPRD01ad_ Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable =D8 As far as I am aware, VMWare platforms are considered "partially suppo= rted" by BMC Statements of Direction about virtual support can be found for each version= of AR System. Here's the one for AR System 7.5.00: 14-Jan-2009 (Statement of Direction) BMC Atrium CMDB and BMC Remedy IT Serv= ice Management Virtual Environment Support PDF<http://documents.bmc.com/pro= ducts/documents/83/78/98378/98378.pdf> The following environments are fully supported: =D8 VMWare ESX Server =D8 Sun Microsystems Solaris 10 Zones (Whole Root and Sparse) =D8 Hewlett Packard=AE HP-UX(tm) Virtual Partitions (vPar) =D8 IBM=AE AIX(tm) Logical Partitions (LPAR) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in t= his E-mail do not necessarily reflect those of BMC Software, Inc. My volun= tary participation in this forum is not intended to convey a role as a spok= esperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslis= T.ORG] On Behalf Of Louise Van Hine Sent: Monday, August 24, 2009 11:45 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody running their prod system on VMWARE? ** As far as I am aware, VMWare platforms are considered "partially supported"= by BMC, and last I spoke with them about it, do not recommend VMWare for p= roduction systems because they may not be able to assist with a problem tha= t is based in VMWare rather than ARSystem. However, that being said, an architect I have worked with recently who know= s a lot about the underlying architecture of VMWare says that it wouldn't b= e an issue if you spec the right hardware, memory etc. Which is sort of wh= at Rick's saying here. --- On Mon, 8/24/09, Rick Cook <remedyr...@gmail.com> wrote: From: Rick Cook <remedyr...@gmail.com> Subject: Re: Anybody running their prod system on VMWARE? To: arslist@ARSLIST.ORG Date: Monday, August 24, 2009, 6:38 PM ** Jack, Fwiw, I see a growing percentage of installations on virtual platforms thes= e days. They need a bit more RAM than a physical counterpart, but I know of= no other significant issues. Rick ________________________________ From: "Covert, Jack" Date: Mon, 24 Aug 2009 15:20:13 -0700 To: <arslist@ARSLIST.ORG> Subject: Anybody running their prod system on VMWARE? How well is it performing? How many users are you supporting? Are you usi= ng it for all servers, the database, app or web? Any issues w/ BMC support= ? Doing some homework, thanks for your help. Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy Q&A Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are= "_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are= "_ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" --_000_5D162195414F544CAB0A9266F71BBD3913202B1D36PHXCCRPRD01ad_ Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable ** <html xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micr= osoft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" = xmlns:x=3D"urn:schemas-microsoft-com:office:excel" xmlns:p=3D"urn:schemas-m= icrosoft-com:office:powerpoint" xmlns:a=3D"urn:schemas-microsoft-com:office= :access" xmlns:dt=3D"uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:s=3D"= uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882" xmlns:rs=3D"urn:schemas-microsof= t-com:rowset" xmlns:z=3D"#RowsetSchema" xmlns:b=3D"urn:schemas-microsoft-co= m:office:publisher" xmlns:ss=3D"urn:schemas-microsoft-com:office:spreadshee= t" xmlns:c=3D"urn:schemas-microsoft-com:office:component:spreadsheet" xmlns= :odc=3D"urn:schemas-microsoft-com:office:odc" xmlns:oa=3D"urn:schemas-micro= soft-com:office:activation" xmlns:html=3D"http://www.w3.org/TR/REC-html40"; 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charset=3Diso-8859-1"= > <meta name=3DGenerator content=3D"Microsoft Word 12 (filtered medium)"> <!--[if !mso]> <style> v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} </style> <![endif]--> <title>Anybody running their prod system on VMWARE?</title> <style> <!-- /* Font Definitions */ @font-face {font-family:Helvetica; panose-1:2 11 6 4 2 2 2 2 2 4;} @font-face {font-family:Wingdings; panose-1:5 0 0 0 0 0 0 0 0 0;} @font-face {font-family:Wingdings; panose-1:5 0 0 0 0 0 0 0 0 0;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} @font-face {font-family:Tahoma; panose-1:2 11 6 4 3 5 4 4 2 4;} @font-face {font-family:Helvetica-Bold; panose-1:0 0 0 0 0 0 0 0 0 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0in; margin-bottom:.0001pt; font-size:12.0pt; font-family:"Times New Roman","serif";} a:link, span.MsoHyperlink {mso-style-priority:99; color:blue; 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mso-level-number-format:bullet; mso-level-text:\F0D8; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-.25in; font-family:Wingdings; mso-fareast-font-family:Calibri; mso-bidi-font-family:"Times New Roman";} ol {margin-bottom:0in;} ul {margin-bottom:0in;} --> </style> <!--[if gte mso 9]><xml> <o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext=3D"edit"> <o:idmap v:ext=3D"edit" data=3D"1" /> </o:shapelayout></xml><![endif]--> </head> <body lang=3DEN-US link=3Dblue vlink=3Dpurple> <div class=3DSection1> <p class=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 level1 = lfo1'><![if !supportLists]><span style=3D'font-size:11.0pt;font-family:Wingdings;color:#1F497D'><span style=3D'mso-list:Ignore'>=D8<span style=3D'font:7.0pt "Times New Roman"'>&= nbsp; </span></span></span><![endif]>As far as I am aware, VMWare platforms are considered "partially supported" by BMC<span style=3D'font-size:11.0pt;font-family:"Calibri"= ,"sans-serif"; color:#1F497D'><o:p></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri",= "sans-serif"; color:#1F497D'><o:p> </o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri",= "sans-serif"; color:#1F497D'>Statements of Direction about virtual support can be found f= or each version of AR System.=A0 Here’s the one for AR System 7.5.00:<o:= p></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri",= "sans-serif"; color:#1F497D'><o:p> </o:p></span></p> <p class=3DMsoNormal>14-Jan-2009 (Statement of Direction) BMC Atrium CMDB a= nd BMC Remedy IT Service Management Virtual Environment Support <a href=3D"http://documents.bmc.com/products/documents/83/78/98378/98378.pd f">= PDF</a><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F49 7D'= ><o:p></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri",= "sans-serif"; color:#1F497D'><o:p> </o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri",= "sans-serif"; color:#1F497D'>The following environments are fully supported:<o:p></o:p></= span></p> <p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri",= "sans-serif"; color:#1F497D'><o:p> </o:p></span></p> <p class=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 level1 = lfo1; text-autospace:none'><![if !supportLists]><span style=3D'font-size:8.0pt; font-family:Wingdings'><span style=3D'mso-list:Ignore'>=D8<span style=3D'fo= nt:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style=3D'font-size:8.0pt;font-famil= y: Helvetica-Bold'>VMWare </span></b><span style=3D'font-size:8.0pt;font-famil= y: "Helvetica","sans-serif"'>ESX Server<o:p></o:p></span></p> <p class=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 level1 = lfo1; text-autospace:none'><![if !supportLists]><span style=3D'font-size:8.0pt; font-family:Wingdings'><span style=3D'mso-list:Ignore'>=D8<span style=3D'fo= nt:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style=3D'font-size:8.0pt;font-famil= y: Helvetica-Bold'>Sun Microsystems </span></b><span style=3D'font-size:8.0pt; font-family:"Helvetica","sans-serif"'>Solaris 10 Zones (Whole Root and Spar= se)<o:p></o:p></span></p> <p class=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 level1 = lfo1; text-autospace:none'><![if !supportLists]><span style=3D'font-size:8.0pt; font-family:Wingdings'><span style=3D'mso-list:Ignore'>=D8<span style=3D'fo= nt:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style=3D'font-size:8.0pt;font-famil= y: Helvetica-Bold'>Hewlett Packard</span></b><b><span style=3D'font-size:5.0pt= ; font-family:Helvetica-Bold'>=AE </span></b><span style=3D'font-size:8.0pt; font-family:"Helvetica","sans-serif"'>HP-UX™ Virtual Partitions (vPar= )<o:p></o:p></span></p> <p class=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 level1 = lfo1'><![if !supportLists]><span style=3D'font-size:11.0pt;font-family:Wingdings;color:#1F497D'><span style=3D'mso-list:Ignore'>=D8<span style=3D'font:7.0pt "Times New Roman"'>&= nbsp; </span></span></span><![endif]><b><span style=3D'font-size:8.0pt;font-family:Helvetica-Bold'>IBM</span></b><b><s pan style=3D'font-size:5.0pt;font-family:Helvetica-Bold'>=AE </span></b><span style=3D'font-size:8.0pt;font-family:"Helvetica","sans-serif"'>AIX™ ; L= ogical Partitions (LPAR)</span><span style=3D'font-size:11.0pt;font-family:"Calibr= i","sans-serif"; color:#1F497D'><o:p></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Arial","s= ans-serif"; color:blue'> <o:p></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Tahoma","= sans-serif"; color:navy'>-David J. Easter</span><span style=3D'font-size:10.0pt;font-fam= ily: "Arial","sans-serif";color:blue'><o:p></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Tahoma","= sans-serif"; color:navy'>Sr. Product Manager, Solution Strategy and Development</span><s= pan style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'>< o:p= ></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Tahoma","= sans-serif"; color:navy'>BMC Software, Inc.</span><span style=3D'font-size:10.0pt;font-f= amily: "Arial","sans-serif";color:blue'><o:p></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Arial","s= ans-serif"; color:blue'> <o:p></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:7.5pt;font-family:"Tahoma","s= ans-serif"; color:navy'>The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BM= C Software, Inc. My voluntary participation in this forum is not intend= ed to convey a role as a spokesperson, liaison or public relations representat= ive for BMC Software, Inc.</span><span style=3D'font-size:10.0pt;font-family:"A= rial","sans-serif"; color:blue'><o:p></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Arial","s= ans-serif"; color:blue'> </span><span style=3D'font-size:11.0pt;font-family:"Calib= ri","sans-serif"; color:#1F497D'><o:p></o:p></span></p> <div style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in = 0in 0in'> <p class=3DMsoNormal><b><span style=3D'font-size:10.0pt;font-family:"Tahoma= ","sans-serif"'>From:</span></b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Action Reques= t System discussion list(ARSList) [mailto:arsl...@arslist.org] <b>On Behalf O= f </b>Louise Van Hine<br> <b>Sent:</b> Monday, August 24, 2009 11:45 PM<br> <b>To:</b> arslist@ARSLIST.ORG<br> <b>Subject:</b> Re: Anybody running their prod system on VMWARE?<o:p></o:p>= </span></p> </div> <p class=3DMsoNormal><o:p> </o:p></p> <p class=3DMsoNormal>** <o:p></o:p></p> <table class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0> <tr> <td valign=3Dtop style=3D'padding:0in 0in 0in 0in'> <p class=3DMsoNormal>As far as I am aware, VMWare platforms are considere= d "partially supported" by BMC, and last I spoke with them about = it, do not recommend VMWare for production systems because they may not be ab= le to assist with a problem that is based in VMWare rather than ARSystem.<br= > <br> However, that being said, an architect I have worked with recently who kn= ows a lot about the underlying architecture of VMWare says that it wouldn't b= e an issue if you spec the right hardware, memory etc. Which is sort of = what Rick's saying here.<br> <br> --- On <b>Mon, 8/24/09, Rick Cook <i><remedyr...@gmail.com></i></b> wrote:<o:p></o:p></p> <p class=3DMsoNormal style=3D'margin-bottom:12.0pt'><br> From: Rick Cook <remedyr...@gmail.com><br> Subject: Re: Anybody running their prod system on VMWARE?<br> To: arslist@ARSLIST.ORG<br> Date: Monday, August 24, 2009, 6:38 PM<o:p></o:p></p> <div id=3Dyiv562400163> <p class=3DMsoNormal>** Jack,<br> <br> Fwiw, I see a growing percentage of installations on virtual platforms th= ese days. They need a bit more RAM than a physical counterpart, but I know of= no other significant issues. <o:p></o:p></p> <p>Rick<o:p></o:p></p> <div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'> <hr size=3D2 width=3D"100%" align=3Dcenter> </div> <p class=3DMsoNormal><b>From</b>: "Covert, Jack" <br> <b>Date</b>: Mon, 24 Aug 2009 15:20:13 -0700<br> <b>To</b>: <arslist@ARSLIST.ORG><br> <b>Subject</b>: Anybody running their prod system on VMWARE?<o:p></o:p></= p> <p><span style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>How = well is it performing? How many users are you supporting? Are you using it for all servers, the database, app or web? Any issues w/ B= MC support?</span><o:p></o:p></p> <p><span style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>Doin= g some homework, thanks for your help.</span><o:p></o:p></p> <p><a name=3D""><span style=3D'font-size:10.0pt;font-family:"Arial","sans= -serif"'>Jack Covert</span></a><o:p></o:p></p> <p><b><i><span style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"= ; color:navy'>Corporate IT</span></i></b><o:p></o:p></p> <p><b><i><span style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"= ; color:navy'>Remedy Support Team</span></i></b><o:p></o:p></p> <p><b><i><span style=3D'font-size:10.0pt;color:navy'>Remedy Support Team = Home Page</span></i></b><o:p></o:p></p> <p><b><i><span style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"= '><a href=3D"http://collaborate.mckesson.com/sites/esm/remedy"; target=3D"_blan= k">http://collaborate.mckesson.com/sites/esm/remedy</a></span></i></b><o :p>= </o:p></p> <p><b><span style=3D'font-family:"Arial","sans-serif";color:green'>Remedy Q&A Sessions on Thursdays @ 10:30 AM PT</span></b><o:p></o:p></p> <p><b><span style=3D'font-family:"Arial","sans-serif";color:green'>Detail= s on Remedy Support Team Home Page</span></b><o:p></o:p></p> <p class=3DMsoNormal>_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ <o:p></o:p></p> </div> </td> </tr> </table> <p class=3DMsoNormal><br> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answer= s Are"_<o:p></o:p></p> </div> </body> </html> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ --_000_5D162195414F544CAB0A9266F71BBD3913202B1D36PHXCCRPRD01ad_-- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
