Meenakshinathan, As a different approach, don't use a diary field for those comments... store each user's feedback/comments as a separate entry in a "work log" form. Relate each entry back using the Instance ID of the ticket. You can display them easily enough in a table field, and/or report off of them as needed.
Just a thought. Matt R. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Tuesday, September 01, 2009 3:13 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue - Attention - Remedy Product Defect. BMC announced this as a product defect SW00342702. i am going to modify all my workflows that not to push any empty or null values from a character field to a diary field. Just want to share this info to you all. Issue Summary * Have a diary field and submit a new comment on it. * Try to add a another new comment with blank space (" ") and modify the request. * It replaces all the old comments with null values. *via workflow if you push null it also replaces all the old comments with null values. Meenakshinathan On Aug 31, 8:12 pm, Meenakshinathan <kmnat...@gmail.com> wrote: > Even via filter if you push a null value it deletes the previous > text. > > In our application, our users are accessing a display only form to > enter the comments, this comments are get stored in regular form diary > field. > Some users may type comments and some not. By your solution, i need to > look for both null and space and replace a default text and the actual > user may say that how it come without typing it ?..... > > Anyway thanks for your suggestion, if BMC is not giving the solution, > i am going to take your solution. > > On Aug 31, 8:04 pm, Rick Cook <remedyr...@gmail.com> wrote: > > > > > > > For now, I would recommend putting a Filter in place that will detect a single space and replace it with some default text. That will buy you some time. > > > Rick > > > -----Original Message----- > > From: Meenakshinathan <kmnat...@gmail.com> > > > Date: Mon, 31 Aug 2009 07:57:58 > > To: <arsl...@arslist.org> > > Subject: Re: Urgent :: Diary Field Issue -- Please help > > > Yes, i created a critical issue more than a hour, but nobody was > > responded... waiting for their call. Thanks for the info that in 7.5 > > patch 002 also the same error repeats.. > > > On Aug 31, 7:48 pm, "Eaton, Mark (DCS)" <mark.ea...@weyerhaeuser.com> > > wrote: > > > Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it acted as you described. If you just put a space in a diary field and save it, the entire contents of the diary field are cleared out. I'm thinking you might want to call BMC and report it. > > > > Mark > > > > -----Original Message----- > > > From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan > > > Sent: Monday, August 31, 2009 6:39 AM > > > To: arsl...@arslist.org > > > Subject: Re: Urgent :: Diary Field Issue -- Please help > > > > List, > > > > Please let me know if anyone cannot understand my question? > > > > I am giving further more details.. > > > > Create a test from, add add a diary field into it. Open the form in aruser and create one request. open the same request and try to add a space and save the request. Now if you the diary field values, it does not contain any values. the empty space replaces the old values in diary field. > > > > I don;t know how to fix this, please help. > > > > Thanks, > > > Meenakshinathan. > > > > On Aug 31, 5:02 pm, Meenakshinathan <kmnat...@gmail.com> wrote: > > > > Hi, > > > > > I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g > > > > database. > > > > > I need a solution urgently in my production system. I have a diary > > > > field which is using to store each user comments at various stages. If > > > > any one user is typed a space and modify the request the whole old > > > > diary information lost. Even in ,push field action modify request > > > > ,from a empty string character field to diary field also replaces the > > > > old information with null. > > > > > Is there any properties is missing or do anyone can reproduce this > > > > error? Please let me know the solutions for this. i need to fix it as > > > > soon as possible. > > > > > Thanks, > > > > Meenakshinathan > > > > >______________________________________________________________________ > > > >_________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > > >__________________________________________________________________________ _____ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > > >__________________________________________________________________________ _____ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"- Hide quoted text - > > > > - Show quoted text - > > > ___________________________________________________________________________ ____ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"- Hide quoted text - > > > - Show quoted text - > > ___________________________________________________________________________ ____ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"- Hide quoted text - > > - Show quoted text - ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
