I agree with the technique.
Actually - I have not used the work log for years.
Just wondering -- why do people use it vs the other strategy?
-John
On Sep 1, 2009, at 11:19 AM, Matt Reinfeldt wrote:
Meenakshinathan,
As a different approach, don't use a diary field for those comments...
store
each user's feedback/comments as a separate entry in a "work log" form.
Relate each entry back using the Instance ID of the ticket. You can
display
them easily enough in a table field, and/or report off of them as
needed.
Just a thought.
Matt R.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan
Sent: Tuesday, September 01, 2009 3:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Diary Field Issue - Attention - Remedy Product Defect.
BMC announced this as a product defect SW00342702. i am going to
modify all my workflows that not to push any empty or null values from
a character field to a diary field. Just want to share this info to
you all.
Issue Summary
* Have a diary field and submit a new comment on it.
* Try to add a another new comment with blank space (" ") and modify
the request.
* It replaces all the old comments with null values.
*via workflow if you push null it also replaces all the old comments
with null values.
Meenakshinathan
On Aug 31, 8:12 pm, Meenakshinathan <kmnat...@gmail.com> wrote:
Even via filter if you push a null value it deletes the previous
text.
In our application, our users are accessing a display only form to
enter the comments, this comments are get stored in regular form diary
field.
Some users may type comments and some not. By your solution, i need to
look for both null and space and replace a default text and the actual
user may say that how it come without typing it ?.....
Anyway thanks for your suggestion, if BMC is not giving the solution,
i am going to take your solution.
On Aug 31, 8:04 pm, Rick Cook <remedyr...@gmail.com> wrote:
For now, I would recommend putting a Filter in place that will
detect a
single space and replace it with some default text. That will buy you
some
time.
Rick
-----Original Message-----
From: Meenakshinathan <kmnat...@gmail.com>
Date: Mon, 31 Aug 2009 07:57:58
To: <arsl...@arslist.org>
Subject: Re: Urgent :: Diary Field Issue -- Please help
Yes, i created a critical issue more than a hour, but nobody was
responded... waiting for their call. Thanks for the info that in 7.5
patch 002 also the same error repeats..
On Aug 31, 7:48 pm, "Eaton, Mark (DCS)" <mark.ea...@weyerhaeuser.com>
wrote:
Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and
it
acted as you described. If you just put a space in a diary field and
save
it, the entire contents of the diary field are cleared out. I'm
thinking
you might want to call BMC and report it.
Mark
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan
Sent: Monday, August 31, 2009 6:39 AM
To: arsl...@arslist.org
Subject: Re: Urgent :: Diary Field Issue -- Please help
List,
Please let me know if anyone cannot understand my question?
I am giving further more details..
Create a test from, add add a diary field into it. Open the form in
aruser and create one request. open the same request and try to add a
space
and save the request. Now if you the diary field values, it does not
contain
any values. the empty space replaces the old values in diary field.
I don;t know how to fix this, please help.
Thanks,
Meenakshinathan.
On Aug 31, 5:02 pm, Meenakshinathan <kmnat...@gmail.com> wrote:
Hi,
I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g
database.
I need a solution urgently in my production system. I have a diary
field which is using to store each user comments at various stages.
If
any one user is typed a space and modify the request the whole old
diary information lost. Even in ,push field action modify request
,from a empty string character field to diary field also replaces
the
old information with null.
Is there any properties is missing or do anyone can reproduce this
error? Please let me know the solutions for this. i need to fix it
as
soon as possible.
Thanks,
Meenakshinathan
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