I would think because it already is there! As I sit here thinking about it, I can see some nice things about the seperate form, but doesn't it create an added complication when it comes to Reporting? It's one more join that would have to be supported for reporting?
Or am I missing something here? I'm very curious about this! Oh, and the bug....that is incredibly bad! How do you miss that one? Warren On Tue, Sep 1, 2009 at 2:15 PM, John Sundberg <john.sundb...@kineticdata.com > wrote: > I agree with the technique. > > Actually - I have not used the work log for years. > > > > > Just wondering -- why do people use it vs the other strategy? > > > > > > > -John > > > > > On Sep 1, 2009, at 11:19 AM, Matt Reinfeldt wrote: > > Meenakshinathan, > > As a different approach, don't use a diary field for those comments... > store > each user's feedback/comments as a separate entry in a "work log" form. > Relate each entry back using the Instance ID of the ticket. You can > display > them easily enough in a table field, and/or report off of them as needed. > > Just a thought. > > Matt R. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan > Sent: Tuesday, September 01, 2009 3:13 AM > To: arslist@ARSLIST.ORG > Subject: Re: Diary Field Issue - Attention - Remedy Product Defect. > > BMC announced this as a product defect SW00342702. i am going to > modify all my workflows that not to push any empty or null values from > a character field to a diary field. Just want to share this info to > you all. > > Issue Summary > * Have a diary field and submit a new comment on it. > * Try to add a another new comment with blank space (" ") and modify > the request. > * It replaces all the old comments with null values. > *via workflow if you push null it also replaces all the old comments > with null values. > > Meenakshinathan > > > On Aug 31, 8:12 pm, Meenakshinathan <kmnat...@gmail.com> wrote: > >> Even via filter if you push a null value it deletes the previous >> text. >> >> In our application, our users are accessing a display only form to >> enter the comments, this comments are get stored in regular form diary >> field. >> Some users may type comments and some not. By your solution, i need to >> look for both null and space and replace a default text and the actual >> user may say that how it come without typing it ?..... >> >> Anyway thanks for your suggestion, if BMC is not giving the solution, >> i am going to take your solution. >> >> On Aug 31, 8:04 pm, Rick Cook <remedyr...@gmail.com> wrote: >> >> >> >> >> >> For now, I would recommend putting a Filter in place that will detect a >>> >> single space and replace it with some default text. That will buy you > some > time. > >> >> Rick >>> >> >> -----Original Message----- >>> From: Meenakshinathan <kmnat...@gmail.com> >>> >> >> Date: Mon, 31 Aug 2009 07:57:58 >>> To: <arsl...@arslist.org> >>> Subject: Re: Urgent :: Diary Field Issue -- Please help >>> >> >> Yes, i created a critical issue more than a hour, but nobody was >>> responded... waiting for their call. Thanks for the info that in 7.5 >>> patch 002 also the same error repeats.. >>> >> >> On Aug 31, 7:48 pm, "Eaton, Mark (DCS)" <mark.ea...@weyerhaeuser.com> >>> wrote: >>> >>>> Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it >>>> >>> acted as you described. If you just put a space in a diary field and > save > it, the entire contents of the diary field are cleared out. I'm thinking > you might want to call BMC and report it. > >> >> Mark >>>> >>> >> -----Original Message----- >>>> From: Action Request System discussion list(ARSList) >>>> >>> [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan > >> Sent: Monday, August 31, 2009 6:39 AM >>>> To: arsl...@arslist.org >>>> Subject: Re: Urgent :: Diary Field Issue -- Please help >>>> >>> >> List, >>>> >>> >> Please let me know if anyone cannot understand my question? >>>> >>> >> I am giving further more details.. >>>> >>> >> Create a test from, add add a diary field into it. Open the form in >>>> >>> aruser and create one request. open the same request and try to add a > space > and save the request. Now if you the diary field values, it does not > contain > any values. the empty space replaces the old values in diary field. > >> >> I don;t know how to fix this, please help. >>>> >>> >> Thanks, >>>> Meenakshinathan. >>>> >>> >> On Aug 31, 5:02 pm, Meenakshinathan <kmnat...@gmail.com> wrote: >>>> >>>>> Hi, >>>>> >>>> >> I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g >>>>> database. >>>>> >>>> >> I need a solution urgently in my production system. I have a diary >>>>> field which is using to store each user comments at various stages. >>>>> >>>> If > >> any one user is typed a space and modify the request the whole old >>>>> diary information lost. Even in ,push field action modify request >>>>> ,from a empty string character field to diary field also replaces >>>>> >>>> the > >> old information with null. >>>>> >>>> >> Is there any properties is missing or do anyone can reproduce this >>>>> error? Please let me know the solutions for this. i need to fix it >>>>> >>>> as > >> soon as possible. >>>>> >>>> >> Thanks, >>>>> Meenakshinathan >>>>> >>>> >> >>>> ______________________________________________________________________ >> >>> _____ ____ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >>>>> Platinum >>>>> Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: >>>>> "Where the >>>>> >>>> Answers Are" > >> >> >>> >> __________________________________________________________________________ >> > _ ____ > >> UNSUBSCRIBE or access ARSlist Archives >>>> >>> atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net<atwww.arslist.orgplatinumsponsor%3armisoluti...@verizon.net>ARSlist: >>> "Where > the Answers Are" > >> >> >>> >> __________________________________________________________________________ >> > _ ____ > >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >>>> Platinum >>>> Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: >>>> "Where the Answers >>>> >>> Are"- Hide quoted text - > >> >> - Show quoted text - >>>> >>> >> >>> > ___________________________________________________________________________ > ____ > >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >>> Platinum >>> Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: >>> "Where the Answers >>> >> Are"- Hide quoted text - > >> >> - Show quoted text - >>> >> >> >> > ___________________________________________________________________________ > ____ > >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >> Platinum >> Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: >> "Where the Answers >> > Are"- Hide quoted text - > >> >> - Show quoted text - >> > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > > -- > John David Sundberg > 235 East 6th Street, Suite 400B > St. Paul, MN 55101 > (651) 556-0930-work > (651) 247-6766-cell > (651) 695-8577-fax > john.sundb...@kineticdata.com > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
