Have you tried installing using the Patch 003 installer instead of the one you get from the regular EPD site. I've had issues with earlier installers reporting the same issue. Didn't have the issue with the patch 3 installers that I've tried (note that I tried the client installers and not the AR server installer, so it may or may not apply).
Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Michael Kwok Fu Wong Sent: Monday, January 25, 2010 7:09 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy on Windows 2008 64 bits Hi Listeners, I was trying to install ARS7.5 on Windows 2008R2 without success. It always complain "There have 0MB space available for the installation". Even if I use the local disk or additional disk. Any hints? Initially, I though it is the AR issue on not support 2008R2. However, after Strauss posts, seems it is related to others issue. Thanks in advance. --- MICHAEL WONG System Support Consultant - Infrastructure & Field Services Division Automated Systems (HK) Limited Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk | www.asl.com.hk ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify us immediately by email if you have received this email by mistake and delete this email from your system. No person is authorized to conclude any binding agreement on behalf of Automated Systems Holdings Limited, its subsidiaries and associates (the ASL Group) with another party by email unless prior written authorization has been granted by the ASL Group. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ strauss <stra...@unt.edu> Sent by: "Action To Request System arslist@ARSLIST.ORG discussion list cc (ARSList)" <arsl...@arslist. Subject ORG> Re: Remedy on Windows 2008 64 bits 01/26/2010 04:42 AM Please respond to arsl...@arslist.o RG For what it's worth, our new pre-production environment of ARS 7.5 and ITSM 7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all running as well as can be expected for 32-bit apps on 32-bit JVMs. DB: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 APPS: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - ARS 7.5.00.003, AtriumCore 7.6.00.001, ITSM 7.6.00, SLM 7.6.00 WEB: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - Mid-Tier 7.5.00.003 on bundled Tomcat 5.5.25 (NOT using IIS) - Flashboards 7.5.00.003 - All application Help files on IIS 7.0 - Will also host Kinetic Request 4.4.1 on its own instance of Tomcat RKM: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 (Sun SDK 1.6.0_16) - Remedy Knowledge Management 7.5.00.001 on Tomcat 5.5.25 (tomcat installed with mid-tier, which was then removed; the tomcat 5.5.20 install bundled with RKM 7.5.00.001 refused to work on 2008 R2, and for that matter, so did the Apache distribution of Tomcat 6.0.20) - Forced Hummingbird SearchServer 6.1 into x86 directory to run as a 32-bit app under RKM - Atrium Integration Engine 7.6.00.001 We are busy trying to determine what customizations to bring forward from ITSM 7.0.03.009, and how to move the foundation data, and so far the apps themselves seem to be behaving properly in their OOTB installed configurations (with sample data loaded). Most of the installation problems have been with tomcat (surprise, surprise), or with client applications (Dev Studio, User, and Data Management App) on Windows 7 desktops that put write-required files in read-only directories by default. Some functions like AREA are not configured yet, so I don't know if 2008 R2 will give me trouble with them; SSL on the tomcat servers is configured using OpenSSL. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Monday, January 25, 2010 1:34 PM To: arslist@ARSLIST.ORG Subject: Remedy on Windows 2008 64 bits Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008 Server Enterprise (x64) and experience problems? We are being mandated to push all of our next generation application on OS Windows 2008 64 bits. If there is something that we should be aware and that you can share we will be really appreciate. Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. I have ask BMC support and got two separate respond, one with certainty that they will support Window 2008 and one that is uncertain that they might not work. Any inputs from the list would be greatly appreciate and hope that it would help other as well. Thanks in advance. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"