Classification: UNCLASSIFIED Caveats: NONE Something to consider for DoD Remedy admins:
Sometimes the option of choosing which version of a piece of software is taken out of our hands by our required IA posture. One such case bit us pretty hard shortly after our system went officially "live". At the time we were running 2003 x64 for both our ARS server (7.1) and Midtier. An Apache vulnerability came out which required that we update Tomcat to the latest version of 5.x or 6.x available at the time (I forget the exact version numbers, we were running Tomcat 5.x). In the course of updating I discovered that one of the Apache versions would no way no how install on x64 and the other was not supported by the Midtier. After much stomping and fussing and gnashing of teeth and some muffled swearing the Midtier was rebuilt on x86 and all was well. I think at some point in the process RKM was broken as well and had to be rebuilt. All of this was due to a requirement to maintain a certain patch level in one of the supporting applications. Moral of the story? For DoD admins, always be aware that IA policy can force you into an unsupported configuration in a heartbeat. Always be flexible with your core system structure as you may have to adjust it whether you like it or not. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Monday, January 25, 2010 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy on Windows 2008 64 bits For what it's worth, our new pre-production environment of ARS 7.5 and ITSM 7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all running as well as can be expected for 32-bit apps on 32-bit JVMs. DB: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 APPS: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - ARS 7.5.00.003, AtriumCore 7.6.00.001, ITSM 7.6.00, SLM 7.6.00 WEB: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - Mid-Tier 7.5.00.003 on bundled Tomcat 5.5.25 (NOT using IIS) - Flashboards 7.5.00.003 - All application Help files on IIS 7.0 - Will also host Kinetic Request 4.4.1 on its own instance of Tomcat RKM: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 (Sun SDK 1.6.0_16) - Remedy Knowledge Management 7.5.00.001 on Tomcat 5.5.25 (tomcat installed with mid-tier, which was then removed; the tomcat 5.5.20 install bundled with RKM 7.5.00.001 refused to work on 2008 R2, and for that matter, so did the Apache distribution of Tomcat 6.0.20) - Forced Hummingbird SearchServer 6.1 into x86 directory to run as a 32-bit app under RKM - Atrium Integration Engine 7.6.00.001 We are busy trying to determine what customizations to bring forward from ITSM 7.0.03.009, and how to move the foundation data, and so far the apps themselves seem to be behaving properly in their OOTB installed configurations (with sample data loaded). Most of the installation problems have been with tomcat (surprise, surprise), or with client applications (Dev Studio, User, and Data Management App) on Windows 7 desktops that put write-required files in read-only directories by default. Some functions like AREA are not configured yet, so I don't know if 2008 R2 will give me trouble with them; SSL on the tomcat servers is configured using OpenSSL. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Monday, January 25, 2010 1:34 PM To: arslist@ARSLIST.ORG Subject: Remedy on Windows 2008 64 bits Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008 Server Enterprise (x64) and experience problems? We are being mandated to push all of our next generation application on OS Windows 2008 64 bits. If there is something that we should be aware and that you can share we will be really appreciate. Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. I have ask BMC support and got two separate respond, one with certainty that they will support Window 2008 and one that is uncertain that they might not work. Any inputs from the list would be greatly appreciate and hope that it would help other as well. Thanks in advance. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" Classification: UNCLASSIFIED Caveats: NONE
