Sounds pretty much like what we did. I don't remember having to run the installer in compatibility mode but it may be worth a try.
Are you logged into the server as a local admin? Now that I think about it I was logged in as a domain admin. A local admin should be sufficient but maybe using a domain admin has given me a little extra something that has helped to avoid this issue (which seems to fairly common). Do you have DEP turned off? I wouldn't think that is the issue but maybe some part of the installer is trying to execute from a data area of memory. The only other thing I can think of would be does one of the directories involved have the Read Only flag set (assuming sufficient permissions)? 2010/1/25 Michael Kwok Fu Wong <micw...@asl.com.hk> > Hi Jason, > > I think I do it similiar, that is I extract the installation files to > C:/temp directory, and then install it from there. > I have the C: drive with over 30G space avail, and also D: drive with 100G > avail. > I try to specify the install directory to both drive, but with no luck on > success. Always get a error message on "Having 0MB space available for > installation". > > --- > MICHAEL WONG > System Support Consultant - Infrastructure & Field Services Division > > > > > Jason Miller > <jason.mil...@gma > IL.COM> To > Sent by: "Action arslist@ARSLIST.ORG > Request System cc > discussion list > (ARSList)" Subject > <arsl...@arslist. Re: Remedy on Windows 2008 64 bits > ORG> > > > 01/26/2010 11:24 > AM > > > Please respond to > arsl...@arslist.o > RG > > > > > > > ** Hi Michael, > > Just to clarify... when you say you use the local disk, does that mean you > copied the install to a local disk?? We have seen where copying the > installation files from a network share to the local disk resolve some > issues. > > We have a full ARS 7.5 / ITSM 7.6 install on 64bit 2008 R2.? The install > went almost too smoothly. > > Jason > > On Mon, Jan 25, 2010 at 6:08 PM, Michael Kwok Fu Wong <micw...@asl.com.hk> > wrote: > Hi Listeners, > > I was trying to install ARS7.5 on Windows 2008R2 without success. It > always > complain "There have 0MB space available for the installation". Even if I > use the local disk or additional disk. > > Any hints? Initially, I though it is the AR issue on not support 2008R2. > However, after Strauss posts, seems it is related to others issue. > > Thanks in advance. > --- > MICHAEL WONG > System Support Consultant ?- ?Infrastructure & ?Field Services Division > Automated Systems (HK) Limited > > Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk | > www.asl.com.hk > > > > > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ > > > This email and any files transmitted with it are confidential and > intended > solely for the use of the individual or entity to whom they are > addressed. > If you are not the named addressee, you should not disseminate, > distribute > or copy this email. Please notify us immediately by email if you have > received this email by mistake and delete this email from your system. No > person is authorized to conclude any binding agreement on behalf of > Automated Systems Holdings Limited, its subsidiaries and associates (the > ASL Group) with another party by email unless prior written authorization > has been granted by the ASL Group. > > > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ > > > > > > > ? ? ? ? ? ? strauss > ? ? ? ? ? ? <stra...@unt.edu> > ? ? ? ? ? ? Sent by: "Action ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? To > ? ? ? ? ? ? Request System ? ? ? ? ? ?arsl...@arslist.org > ? ? ? ? ? ? discussion list ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?cc > ? ? ? ? ? ? (ARSList)" > ? ? ? ? ? ? <arsl...@arslist. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Subject > ? ? ? ? ? ? ORG> ? ? ? ? ? ? ? ? ? ? ?Re: Remedy on Windows 2008 64 bits > > > ? ? ? ? ? ? 01/26/2010 04:42 > ? ? ? ? ? ? AM > > > ? ? ? ? ? ? Please respond to > ? ? ? ? ? ? arsl...@arslist.o > ? ? ? ? ? ? ? ? ? ?RG > > > > > > > For what it's worth, our new pre-production environment of ARS 7.5 and > ITSM > 7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all > running as well as can be expected for 32-bit apps on 32-bit JVMs. > > DB: ? Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 > with SQL Server 2008 Enterprise x64 SP1 > APPS: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 > (Sun SDK 1.6.0_16) > ?- ARS 7.5.00.003, AtriumCore 7.6.00.001, ITSM 7.6.00, SLM 7.6.00 > > WEB: ?Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 > (Sun SDK 1.6.0_16) > ?- Mid-Tier 7.5.00.003 on bundled Tomcat 5.5.25 (NOT using IIS) > ?- Flashboards 7.5.00.003 > ?- All application Help files on IIS 7.0 > ?- Will also host Kinetic Request 4.4.1 on its own instance of Tomcat > > RKM: ?Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 > with SQL Server 2008 Enterprise x64 SP1 (Sun SDK 1.6.0_16) > ?- Remedy Knowledge Management 7.5.00.001 on Tomcat 5.5.25 (tomcat > installed with mid-tier, which was then removed; the tomcat 5.5.20 > install > bundled with RKM 7.5.00.001 refused to work on 2008 R2, and for that > matter, so did the Apache distribution of Tomcat 6.0.20) > ?- Forced Hummingbird SearchServer 6.1 into x86 directory to run as a > 32-bit app under RKM > ?- Atrium Integration Engine 7.6.00.001 > > We are busy trying to determine what customizations to bring forward from > ITSM 7.0.03.009, and how to move the foundation data, and so far the apps > themselves seem to be behaving properly in their OOTB installed > configurations (with sample data loaded). ?Most of the installation > problems have been with tomcat (surprise, surprise), or with client > applications (Dev Studio, User, and Data Management App) on Windows 7 > desktops that put write-required files in read-only directories by > default. > Some functions like AREA are not configured yet, so I don't know if 2008 > R2 > will give me trouble with them; SSL on the tomcat servers is configured > using OpenSSL. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR > JCS > DOM > Sent: Monday, January 25, 2010 1:34 PM > To: arslist@ARSLIST.ORG > Subject: Remedy on Windows 2008 64 bits > > Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008 > Server > Enterprise (x64) and experience problems? ?We are being mandated to push > all > of our next generation application on OS Windows 2008 64 bits. > > If there is something that we should be aware and that you can share we > will > be really appreciate. ?Remedy compatibility matrix only mentioned their > list > of support OS up to 2003, with a vague note that higher version will be > support. > > I have ask BMC support and got two separate respond, one with certainty > that > they will support Window 2008 and one that is uncertain that they might > not > > work. > > Any inputs from the list would be greatly appreciate and hope that it > would > > help other as well. > > > Thanks in advance. > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers > Are" > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers > Are" > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
