Almost.
(This applies to 7.0.3, haven't seen 7.6 yet) There's a hidden enumerated field "Invesitgation Status Reason" (I just noticed the spelling - nice) that gets set with whatever the user chooses from the z1D_Status_Reason field (which is the one that they see and is display only). Workflow keeps them in sync. The display only field uses a search menu, so that is just configuration. But the hidden field is an enumerated field with fixed values for any possible status reason (not just cancelled).
I can add values to that field, but it also shows up on a couple of other forms, and I'd have track down any related workflow. Plus I don't want to use an ID that will be overwritten in future versions.
All in all, its not a super-duper hard customization, but I'd rather avoid customizing at all. Being able to point to options in the next version would help me make my case.
Thanks,
Thad Esser
Remedy Developer
| From: | Rick Cook <remedyr...@gmail.com> |
| To: | arslist@ARSLIST.ORG |
| Date: | 02/16/2010 04:05 PM |
| Subject: | Re: Problem Investigation Cancelled Status Reasons |
| Sent by: | "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> |
** Well, since those are stored as form data, technically, they wouldn't be customizations, just configuration changes, right?
Rick
On Tue, Feb 16, 2010 at 4:02 PM, Thad K Esser <tkes...@regence.com> wrote:
**
Hello,
Can anyone tell me what status reasons are available for a Cancelled problem investigation in ITSM 7.6? I didn't see a list in the docs anywhere and I don't have 7.6 installed anywhere.
We are on ITSM 7.0.3 patch 9, and the only status reason for cancelled is "Duplicate Investigation". One of my customers is asking for more status reasons for Cancelled and I'm hoping to put off that customization until we can get to 7.6.
Thanks,
Thad Esser
Remedy Developer
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