Kelly, That is a great write-up -- wish I had seen it earlier. Though it does leave out the process flow changes that you would do in 7.0x using the form Process Flow Structure Setup. If you want to use the process status flow bar to set your new status reasons, then this needs to be updated as well. Not sure if this applies to 7.5/6.
Now all we need is an equivalent write-up for the other pseudo-data-driven fields. "Change Reason" and "Timing Reason" come to mind... Regards, Chuck Baldi On Thu, Feb 18, 2010 at 9:05 AM, Kelly Deaver <kdea...@kellydeaver.com>wrote: > ** > Here is a document I created on all the places you need to change Status > reason for Change Management. > http://communities.bmc.com/communities/docs/DOC-8978 > The same 'suspects' exist for Problem. Hope this helps. > > > Kelly Deaver > L-3 Stratis / FAA Contractor > kdea...@kellydeaver.com (ARSlist mail) > kelly.ctr.dea...@faa.gov (Business mail) > > > > -------- Original Message -------- > Subject: Re: Problem Investigation Cancelled Status Reasons > From: Thad K Esser <tkes...@regence.com> > Date: Wed, February 17, 2010 4:27 pm > To: arslist@ARSLIST.ORG > > ** > Shane, > > Bummer, I was hoping there was more. > > Thanks for the help. > *Thad Esser* > Remedy Developer > > > From: Shane Buchholz <sha...@samhealth.org> To: arslist@ARSLIST.ORG > Date: 02/17/2010 01:30 PM Subject: Re: Problem Investigation Cancelled > Status Reasons Sent by: "Action Request System discussion list(ARSList)" < > arslist@ARSLIST.ORG> > ------------------------------ > > > > ** > Not sure if anyone ever answered this question for you, but my OOTB 7.6 has > only one Status Reason for Cancelled and that is Duplicate Investigation. > If these follow the same path as Incident Management then the process to > change these is very convoluted and overly complicated. > > Shane Buchholz > Systems Analyst - Remedy > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG> <arslist@ARSLIST.ORG>] *On > Behalf Of *Thad K Esser* > Sent:* Tuesday, February 16, 2010 4:17 PM* > To:* arsl...@arslist.org* > Subject:* Re: Problem Investigation Cancelled Status Reasons > > ** > Almost. > > (This applies to 7.0.3, haven't seen 7.6 yet) There's a hidden enumerated > field "Invesitgation Status Reason" (I just noticed the spelling - nice) > that gets set with whatever the user chooses from the z1D_Status_Reason > field (which is the one that they see and is display only). Workflow keeps > them in sync. The display only field uses a search menu, so that *is* just > configuration. But the hidden field is an enumerated field with fixed > values for any possible status reason (not just cancelled). > > I can add values to that field, but it also shows up on a couple of other > forms, and I'd have track down any related workflow. Plus I don't want to > use an ID that will be overwritten in future versions. > > All in all, its not a super-duper hard customization, but I'd rather avoid > customizing at all. Being able to point to options in the next version > would help me make my case. > > Thanks,* > Thad Esser* > Remedy Developer > From: Rick Cook <remedyr...@gmail.com> To: arslist@ARSLIST.ORG Date: > 02/16/2010 > 04:05 PM Subject: Re: Problem Investigation Cancelled Status Reasons Sent > by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> > > > ------------------------------ > > > > > ** Well, since those are stored as form data, technically, they wouldn't be > customizations, just configuration changes, right? > > Rick > > On Tue, Feb 16, 2010 at 4:02 PM, Thad K Esser > <*tkes...@regence.com*<tkes...@regence.com>> > wrote: > ** > Hello, > > Can anyone tell me what status reasons are available for a Cancelled > problem investigation in ITSM 7.6? I didn't see a list in the docs anywhere > and I don't have 7.6 installed anywhere. > > We are on ITSM 7.0.3 patch 9, and the only status reason for cancelled is > "Duplicate Investigation". One of my customers is asking for more status > reasons for Cancelled and I'm hoping to put off that customization until we > can get to 7.6. > > Thanks,* > Thad Esser* > Remedy Developer > > *IMPORTANT NOTICE: This communication, including any attachment, contains > information that may be confidential or privileged, and is intended solely > for the entity or individual to whom it is addressed. If you are not the > intended recipient, you should delete this message and are hereby notified > that any disclosure, copying, or distribution of this message is strictly > prohibited. Nothing in this email, including any attachment, is intended to > be a legally binding signature. * > > _Platinum Sponsor: *rmisoluti...@verizon.net* > <rmisoluti...@verizon.net>ARSlist: > "Where the Answers Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > *IMPORTANT NOTICE: This communication, including any attachment, contains > information that may be confidential or privileged, and is intended solely > for the entity or individual to whom it is addressed. If you are not the > intended recipient, you should delete this message and are hereby notified > that any disclosure, copying, or distribution of this message is strictly > prohibited. Nothing in this email, including any attachment, is intended to > be a legally binding signature. * > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > > ------------------------------ > Confidentiality Notice: This e-mail message, including any attachments, is > for the sole use of the intended recipient(s) and may contain confidential > and privileged information. Any unauthorized review, use, disclosure or > distribution is prohibited. If you are not the intended recipient, please > contact the sender by reply e-mail and destroy all copies of the original > message. > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > *IMPORTANT NOTICE: This communication, including any attachment, contains > information that may be confidential or privileged, and is intended solely > for the entity or individual to whom it is addressed. If you are not the > intended recipient, you should delete this message and are hereby notified > that any disclosure, copying, or distribution of this message is strictly > prohibited. Nothing in this email, including any attachment, is intended to > be a legally binding signature. * > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
