Supported configurations are defined in the compatibility matrix. http://www.bmc.com/support/reg/remedy-compatibility-tables.html
For AR System 7.5.00, the Remedy user client is supported on 32-bit XP, Vista and Windows 7 desktop operating systems. It is not supported on 64-bit versions of these desktop operating system. For users of 64-bit systems, the web client should be used. The Developer Studio is supported on the above operating systems as well as 32-bit or 64-bit editions of Windows Server (2003 or higher). Developer Studio is only supported within a 32-bit JVM, even on a 64-bit operating system, at this time. This may change in a future release. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** Are you saying this only runs on a 32bit Architecture? Do they even sell those anymore? if you are saying 64bit OS, which I think what you are saying.. then "no" is definately the answer. So it is something else. On Thu, Mar 4, 2010 at 1:35 PM, Lyle Taylor <tayl...@ldschurch.org<mailto:tayl...@ldschurch.org>> wrote: ** The installer is just a basic Java app, so I wouldn't expect hardening to be an issue (I suppose it may depend on what was done to harden it, though). Is it a 32 or 64-bit machine? If it's 64-bit, that could be a problem. Otherwise, what version of the Java JVM are you using? You should ensure that it is at least a later version of 1.5 or 1.6. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 11:24 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** I have tested Patch 03 and patch 04 -- same issues exactly. OS XP desktop Does it use some special COM+ functionality or something that is normally blocked, in a hardended enviorment. On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor <tayl...@ldschurch.org<mailto:tayl...@ldschurch.org>> wrote: ** Which patch level are you installing, and what OS are you installing it onto? Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 8:37 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
