This is what I did for installation issues:
1. Go to c:\temp & delete any temp files left by the Remedy installer. Try the install again. 2. If it still doesn't work, repeat step 1. Copy the install folder to a different location & try again. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Thursday, March 04, 2010 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** We have installed DS on many Win 2008 64 bit servers and a few Win7 64 bit computers without any issue. It does require a 32 bit jvm though. Jason On Thu, Mar 4, 2010 at 11:44 AM, strauss <stra...@unt.edu> wrote: ** I have BMC Remedy Developer Studio Version: 7.5.00 Patch 003 running on Windows 7 x64 on a Parallels VM - so far without issue (but I haven't done that much with it yet except explore ITSM 7.6). I haven't patched it up to 004 yet ( I have gone to 004 without issue on XP and Vista, both 32-bit). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** Are you saying this only runs on a 32bit Architecture? Do they even sell those anymore? if you are saying 64bit OS, which I think what you are saying.. then "no" is definately the answer. So it is something else. On Thu, Mar 4, 2010 at 1:35 PM, Lyle Taylor <tayl...@ldschurch.org> wrote: ** The installer is just a basic Java app, so I wouldn't expect hardening to be an issue (I suppose it may depend on what was done to harden it, though). Is it a 32 or 64-bit machine? If it's 64-bit, that could be a problem. Otherwise, what version of the Java JVM are you using? You should ensure that it is at least a later version of 1.5 or 1.6. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** I have tested Patch 03 and patch 04 -- same issues exactly. OS XP desktop Does it use some special COM+ functionality or something that is normally blocked, in a hardended enviorment. On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor <tayl...@ldschurch.org> wrote: ** Which patch level are you installing, and what OS are you installing it onto? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 8:37 AM To: arslist@ARSLIST.ORG Subject: ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
