Hey, We have done this to 4 different desktops/laptops -- all are the same (2 issues). Tried to bring up the java console so we can see what is going on.. did not really do anything. Found a firewall prompt that java was not allowed and unblocked it.. but it is doing this everytime. Also we do not have command prompt tools even as admin, it is in a different location.. so there are a few possible issues here. The same patches install on a non-hardend desktop/laptop -- like mine at home just fine.. We have tried Patch 3 and patch 4.. 1 person tried patch 0 but no difference.
strange.. It must be something simple.. On Sun, Mar 7, 2010 at 8:04 PM, Boyd, Rebecca E. <boy...@wfu.edu> wrote: > ** > > This is what I did for installation issues: > > > > 1. Go to c:\temp & delete any temp files left by the Remedy > installer. Try the install again. > > 2. If it still doesn’t work, repeat step 1. Copy the install folder > to a different location & try again. > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Jason Miller > *Sent:* Thursday, March 04, 2010 2:54 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ars 7.5 client / admintool - devstudio - Installation > issues > > > > ** We have installed DS on many Win 2008 64 bit servers and a few Win7 64 > bit computers without any issue. It does require a 32 bit jvm though. > > Jason > > On Thu, Mar 4, 2010 at 11:44 AM, strauss <stra...@unt.edu> wrote: > > ** > > I have BMC Remedy Developer Studio Version: 7.5.00 Patch 003 running on > Windows 7 x64 on a Parallels VM – so far without issue (but I haven’t done > that much with it yet except explore ITSM 7.6). I haven’t patched it up to > 004 yet ( I have gone to 004 without issue on XP and Vista, both 32-bit). > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *patrick zandi > *Sent:* Thursday, March 04, 2010 1:16 PM > > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ars 7.5 client / admintool - devstudio - Installation > issues > > > > ** > > Are you saying this only runs on a 32bit Architecture? Do they even sell > those anymore? > > > > if you are saying 64bit OS, which I think what you are saying.. > > then "no" is definately the answer. > > > > So it is something else. > > On Thu, Mar 4, 2010 at 1:35 PM, Lyle Taylor <tayl...@ldschurch.org> wrote: > > ** > > The installer is just a basic Java app, so I wouldn’t expect hardening to > be an issue (I suppose it may depend on what was done to harden it, > though). Is it a 32 or 64-bit machine? If it’s 64-bit, that could be a > problem. Otherwise, what version of the Java JVM are you using? You should > ensure that it is at least a later version of 1.5 or 1.6. > > > > Lyle > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *patrick zandi > *Sent:* Thursday, March 04, 2010 11:24 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ars 7.5 client / admintool - devstudio - Installation > issues > > > > ** > > I have tested Patch 03 and patch 04 -- same issues exactly. > > OS XP desktop > > Does it use some special COM+ functionality or something that is normally > blocked, in a hardended enviorment. > > On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor <tayl...@ldschurch.org> > wrote: > > ** > > Which patch level are you installing, and what OS are you installing it > onto? > > > > Lyle > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *patrick zandi > *Sent:* Thursday, March 04, 2010 8:37 AM > *To:* arslist@ARSLIST.ORG > *Subject:* ars 7.5 client / admintool - devstudio - Installation issues > > > > ** > > Hello, > > I would like to know if anyone is having installation issues specifically > toward the admintool for 7.6. > > We have seen zero bites availible issues, and other issues with running > through the complete installation questions, then it starts to install and > at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS > side, Nothing Obvious at all. I know I am dealing with a more hardend box > than most, because is seems to work on a home PC fine. Just wondering if > anyone else out there has this and has some methods of work around. We > contacted support and got the list of standard questions from a playbook, > but they have no clue. I will continue on my own, but just asking for the > sake of saving some time. > > -- > Patrick Zandi > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > > > > NOTICE: This email message is for the sole use of the intended recipient(s) > and may contain confidential and privileged information. Any unauthorized > review, use, disclosure or distribution is prohibited. If you are not the > intended recipient, please contact the sender by reply email and destroy all > copies of the original message. > > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > > > > -- > Patrick Zandi > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > > > > -- > Patrick Zandi > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
