BMC sent me a good step by step, that included patch levels (It was a kb on
going from 7.0.02 patch 4 to 7.6).

If I can find a copy I will post it.

Take care,

Howard

On Mon, Apr 26, 2010 at 1:43 PM, Hulmes, Timothy W Mr CTR US USA IMCOM <
timothy.hul...@us.army.mil> wrote:

> Hi,
>
>
> Has anyone installed ITSM 7.6 Patch 2 as an upgrade from 7.0.3 patch 9?
>
>
> I get an error when it installs the ITSM Extensions.
>
>
> Install Exit Code: 1
> --------------------------------------------------------
>  The Run Extensions error(s) are as follows :-
>  --------------------------------------------------------
>  ITSM-CMDB extension #1 : Extension upgraded.
>
>  ITSM-CMDB extension #1 : Extension in running state. Contact BMC
> Customer Support.
>
>  --------------------------------------------------------
>
> Any ideas on how I can get past this hump?
>
> Environment
> ARS 7.5 Patch 4
> CMDB 7.6 Patch 1
> ITSM 7.0.03 Patch 9 with ITSM compatibility Patch installed
> SLM 7.6 Patch 1
> Windows Server 2003
> SQL 2005
>
> Thanks
>
> Tim
>
>
> _______________________________________________________________________________
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>



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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