Vianna, You will find many philosophical discussions on this if you search the ARSlist :-)
In short: Operational categorization is the "Action or function" of the request such as Add/Install/Change/Delete Product Categorization is the "Recipient of the action" such as MSFT Office/ Adobe / Dell Server or a Business Service. However, you have to really have a conversation with your organization to decide which path you want to take. I will say that if you are relying on any BMC Discovery tools to populate your CMDB, take a look at that first as it may drive your thinking. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vianna Vianna Sent: Tuesday, July 13, 2010 11:06 AM To: arslist@ARSLIST.ORG Subject: Operational vs Product Categorization Hello! I've been asked to define Operational and Product Categorization and identify the differences between the two. I'm having a difficult time putting it into words. Does anybody have a brief document or something that can help explain why we differentiate now? Thanks! Vi _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
