The CI would be server "abc.company.com" with asset tag 123, and serial number 987654321-123456789.
Product Catalog (example from one of the Topology Discovery defaults): - Tier 1 - Hardware - Tier 2 - Processing Unit - Tier 3 - Server - Product Name - ProLiant DL380 G4 - Manufacturer - HP Server abc.company.com would be categorized as a Proliant DL380. By using the product categorization on your Incidents, you can discern how often the Proliant DL380s are causing issues. Or how many times the Proliant's are being changed (via Change Requests). Operational Catalog - Tier 1 - Change (or "Add" or "Remove", etc...) - Tier 2 - Server - Tier 3 - Microsoft Operationally, you can track what is happening to all the Microsoft servers. Combine this with the product categorization, and you can see how many issues you've had with your Microsoft Proliant DL380s. As has been mentioned, how each company wants to track things varies and can get philosophical. -Thad On Tue, Jul 13, 2010 at 8:34 AM, Martinez, Marcelo A <marc...@cpchem.com>wrote: > Just to mix things up a bit more… > > In ITSM training I was told that operational catalog should be > <Verb><Noun><Noun>; and to use “I need to <verb> <noun> on my <noun>”. (i.e. > “ I need to INSTALL SOFTWARE on my DESKTOP”). > > > > HTH > > > > Marcelo > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *vianna...@hotmail.com > *Sent:* Tuesday, July 13, 2010 10:27 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Operational vs Product Categorization > > > > ** > > Thanks, all responses have been useful! > > > > Vi > > On Jul 13, 2010, at 11:22 AM, Thad Esser <thad.es...@gmail.com> wrote: > > ** Its not perfect, but this is what I reduced it down to: > > - Configuration Items (CIs) - The specific things in your environment. > - Product Catalog - The different TYPES of those things in your > environment. > - Operational Catalog - The things you DO to the things in your > environment. "Operationally" how you deal with them. > > Hope that helps > > Thad > > On Tue, Jul 13, 2010 at 8:06 AM, Vianna Vianna <vianna...@hotmail.com> > wrote: > > ** > > Hello! > > I've been asked to define Operational and Product Categorization and > > identify the differences between the two. I'm having a difficult time > > putting it into words. Does anybody have a brief document or something > that > > can help explain why we differentiate now? > > > > Thanks! > > > > Vi > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
