Yep. Hence the request for some specific examples from people…… From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Tuesday, July 13, 2010 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: Operational vs Product Categorization
Just to mix things up a bit more… In ITSM training I was told that operational catalog should be <Verb><Noun><Noun>; and to use “I need to <verb> <noun> on my <noun>”. (i.e. “ I need to INSTALL SOFTWARE on my DESKTOP”). HTH Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of vianna...@hotmail.com Sent: Tuesday, July 13, 2010 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Operational vs Product Categorization ** Thanks, all responses have been useful! Vi On Jul 13, 2010, at 11:22 AM, Thad Esser <thad.es...@gmail.com<mailto:thad.es...@gmail.com>> wrote: ** Its not perfect, but this is what I reduced it down to: * Configuration Items (CIs) - The specific things in your environment. * Product Catalog - The different TYPES of those things in your environment. * Operational Catalog - The things you DO to the things in your environment. "Operationally" how you deal with them. Hope that helps Thad On Tue, Jul 13, 2010 at 8:06 AM, Vianna Vianna <vianna...@hotmail.com<mailto:vianna...@hotmail.com>> wrote: > ** > Hello! > I've been asked to define Operational and Product Categorization and > identify the differences between the two. I'm having a difficult time > putting it into words. Does anybody have a brief document or something that > can help explain why we differentiate now? > > Thanks! > > Vi > _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the > Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ________________________________ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message.
