Hi Shawn
The Copy-to-New functionality is not intelligent - it does not know what fields you may or may not need clearing out to avoid problems with your application data. However, it is easy to add this intelligence by creating an active link that fires on the event Copy-to-New for each form that sets the appropriate fields to $NULL$. If these active links do not exist in the application you are using, you should put in an enhancement request. Regards David Sanders Solution Architect Enterprise Service Suite @ Work ========================== tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Friday, July 23, 2010 3:57 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. David, I'm aware of that, however, the last time I tried to use Copy to New on something like an Incident from the Windows User Tool, it copied over some fields that it shouldn't have (I think a GUID or something) and it didn't work. It's been a while since I tried that, but at least it didn't used to work consistently for ITSM. I think that's why the "Copy Change" item exists in Change Management as well. Thanks, Shawn Pierson Remedy Developer | Southern Union _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
