What you need to do in the API program you are using is the same as the user tool does. Turn on logging in the user tool and do the assignment change. Then you will see the hidden fields that are being set by the workflow. Set those fields and your problem will go away.
Cheers You are missing some ID fields like Assigned Group ID and depending on what you are really doing, a bunch more. You could also trace the set of filters to determine when the error is thrown. Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: <mailto:ben.cher...@softwaretoolhouse.com> Ben.Chernys _AT_ softwaretoolhouse.com Web: <http://www.softwaretoolhouse.com> www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mauro Monteiro Sent: July-15-10 14:47 To: arslist@ARSLIST.ORG Subject: ERROR (1291053) ** Hi All, I am using Remedy 7.1 and I am using the API to update some Incident information (form HPD:Help Desk). Initially it was working fine, The issue started when I tried to update the 'Assignee' information. Every time I try it, I receive the following error: ERROR (1291053): ; The Asssigned Group fields are invalid. Use the menus for the Support Company, Support Organization, Assigned Group, and Assignee fields or the type ahead return function on the Assigned Group or Assignee fields to select this information. So, I defined these information, I mean I defined (They are the same values used in GUI): Support Company: My Company Support Organization: IT Support Organization Assigned Group: Internal Support However, I kept receiving the same error message. What can I do? I appreciate any suggestion. Cheers, Mauro _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
